Digital Reference Services

Digital Reference Services

citizen information and participation services of, 171-172 digital reference opportunities for, 165-175 information and referral services of, 170-171 kiosks for, 169-170 Pushed pages, 24. 165 Questia, 10 QuestionPoint, ...

Author: Linda S Katz

Publisher: Routledge

ISBN: 9781317951667

Category: Computers

Page: 352

View: 944

Extensive data on the theoretical and practical aspects of electronic reference services! Digital Reference Services provides an overview of electronic reference services and software, and explores the opportunities that real-time digital reference services can offer in a variety of library settings. Experts in the field convey numerous opinions and theory about the growth of this new approach to answering reference questions. This book teaches librarians new methods and techniques for offering technologically advanced reference services to the public. The first half of Digital Reference Services includes such topics as: real-time or “live online” reference services the historical development of digital reference services and the role of the reference librarian mediated online searches how to create a virtual-ready reference collection of elite reference Web sites—includes a list of the top sites available to the public how to start and operate a digital reference desk in your library The second half of Digital Reference Services covers examples of libraries—both large and small—which have used revolutionary ideas to bring electronic reference services to their patrons. These ideas include: utilizing ATM-like kiosks in remote locations from library buildings to connect with underserved populations implementing live, interactive web-based reference services—the challenges and benefits, cost, training, and workload requirements evaluating your real-time references services—investigating self-assessment and blind reviewing, incorporating your assessment into an existing evaluative program, and obtaining the administrative support essential for an accurate assessment creating a statewide virtual reference system—selecting software, developing policy, marketing, coordinating the project, and staffing and training online reference management for smaller libraries—because of the smaller staff, smaller budget, and smaller amount of patrons, is it a feasible addition to the library? much more! This well-referenced volume contains case examples, figures, useful Web sites, and case histories to show how the basic principles of digital reference services work. Librarians and students of information and library science will find Digital Reference Services a helpful resource to enhance their library and electronic reference expertise.
Categories: Computers

Digital reference services in academic libraries

Digital reference services in academic libraries

THE CONCEPT OF DIGITAL REFERENCE SERVICES Digital reference service (DRS) also known as 'virtual reference' and `online reference' is relatively new addition to library services that is gaining wide-popularity in academic and public ...

Author: Wan Ab Kadir Wan Dollah

Publisher: The University of Malaya Press

ISBN: 9789831009796

Category: Computers

Page: 156

View: 751

Digital Reference Services in Academic Libraries presents the background of DRS, evolution of DRS, the concept of DRS, emerging models of DRS, benefits and limitation of DRS, personalized services, trends and challenges, technological developments, evaluation and guidelines, effectiveness and DRS in academic libraries. The case study examined the existing status of digital reference services (DRS) in four selected public academic libraries in Malaysia. Focused is given on the awareness, usage, users’ perception, users’ satisfaction, library’s performance, and looked at the perceived needs, issues and problems faced by librarians and students. The study is important to determine how academic librarians are exploiting the latest information and communication technologies to improve reference service operations. Recommendations are made on the need for the implementation of synchronous DRS, enhancing the role of DRS, marketing and promotion, staff training, user education programmes and cooperation. The main contribution of this book is the assessment of effectiveness of DRS in academic libraries in Malaysia, the identification of perceived needs, issues and problems and suggestions on the areas of improvement in the use of DRS. In the process, a conceptual model for the effectiveness of the implementation of DRS in academic libraries in Malaysia is presented. The author also proposes directions for future research in the area of DRS.
Categories: Computers

The Evaluation of Worldwide Digital Reference Services in Libraries

The Evaluation of Worldwide Digital Reference Services in Libraries

some practices in the field of digital reference services. This required the collection of many documents in either printed or electronic format. The experiences and research outcomes from the literature have been used to support and ...

Author: Jia Liu

Publisher: Elsevier

ISBN: 9781780631127

Category: Language Arts & Disciplines

Page: 192

View: 883

This book outlines and evaluates the digital reference services in libraries worldwide. The work is based on an international collaborative project between two groups from German and Chinese institutions, during which digital reference services provided by nearly 200 libraries all over the world were evaluated. The book also examines the reasons for the resulting differences; it also contains more generic proposals and perspectives on digital reference services. An international, evaluative approach is taken Includes unique information - which has never before being gathered and evaluated Includes a brief introduction to the basic knowledge and development in the field of digital reference service in the library
Categories: Language Arts & Disciplines

Digital versus Non Digital Reference

Digital versus Non Digital Reference

See Ask A Librarian services; Chat reference services; Digital reference services; E-mail reference services Virtual Reference Desk (VRD), 83 Visibility, affordance of, 130 Voice mail, telephone reference services and, 12,14 Web-based ...

Author: Linda S Katz

Publisher: Routledge

ISBN: 9781136423246

Category: Computers

Page: 176

View: 956

Compare and contrast library reference models and more consumer-oriented models! Digital versus Non-Digital Reference: Ask A Librarian Online and Offline analyzes the quality of commercial Ask A Librarian (AskA) and tutorial services and how they compare to traditional library services. Edited by Jessamyn West—proprietor of librarian.net and the “hippest ex-librarian on the Web” according to Wired magazine—the book looks at library models and more consumer-oriented models, examining a variety of services that range from Ask Jeeves® and Google Answers™ to your own reference desk and Web e-mail reference forms. Academic librarians and information specialists share their experiences—good and bad—in starting, assessing, or ending AskA services and in working with collaborative reference tools and outsourcing reference services, and discuss the highs and lows of dealing with individual online services. Digital versus Non-Digital Reference: Ask A Librarian Online and Offline chronicles the experiences and interactions of librarians with digital reference, including case studies, how-to guides, and philosophical essays. The book’s contributors discuss their concerns about using the Internet as not only a reference tool but as a reference medium that most libraries find inevitable to some degree. Topics include the political ramifications of offsite or outsourced reference, the truth behind the assertion that “it’s all available online,” cultural and/or language barriers to text-based reference services, and patrons’ experiences with reference tools, from a librarian’s perspective. Digital versus Non-Digital Reference: Ask A Librarian Online and Offline addresses: policy, staffing and technology for telephone reference services e-mail reference in public libraries the University of Michigan’s Internet Public Library archivists and remote users in the digital age success and failure with commercial AskA programs the history of Q and A NJ, New Jersey’s virtual reference service multilingual chat reference systems the ongoing debate over the value of digital reference the case for nonintrusive reference Digital versus Non-Digital Reference: Ask A Librarian Online and Offline is an invaluable resource for practitioners and academics on the appropriate assessment, technologies, and methods for successfully creating and operating human-mediated, Internet-based information services.
Categories: Computers

Assessing Reference and User Services in a Digital Age

Assessing Reference and User Services in a Digital Age

“Assessing Quality in Digital Reference Services: Preliminary Findings.” In Implementing Digital Reference Services: Setting Standards and Making It Real: Proceedings of the 2001 VRD Conference, edited by R. D. Lankes, C. R. McClure, ...

Author: Eric Novotny

Publisher: Routledge

ISBN: 9781135804282

Category: Education

Page: 250

View: 506

Effectively assess whether any library is making good use of the reference/user service resources available today Libraries need to develop standards by which they can assess their individual performances in a larger context, and Assessing Reference and User Services in a Digital Age makes significant contributions to this ongoing discussion. The book addresses its subject matter via approaches ranging from case studies of individual libraries to general discussions of best practices. The contributors explore the impact of the Internet on the field of evaluation, focusing on electronic reference and instruction. They highlight current issues, present research results, and offer expert advice on how to assess online reference and instruction. All chapters are well referenced to facilitate further study, and many include tables, appendixes, checklists, and other helpful features that make difficult information easy to access and understand. The chapters that make up Assessing Reference and User Services in a Digital Age are as rich and varied as the backgrounds of their authors. Experienced researchers provide the results of studies conducted to determine the nature and effectiveness of the online reference services offered by various libraries. Practitioners and administrators from different institutional settings (academic libraries, public libraries, consortiums, etc.) provide their perspectives on the issues facing librarians who need to assess the electronic services they provide. In this important new book: Andrew Briedenbagh shows how a chat service can be implemented and suggests which data should be collected for it Buff Hirko examines VET: the Virtual Evaluation Toolkit Ruth Vondracek shares the experiences of a university library as it entered a statewide e-reference consortium, and offers advice and issues to consider before entering such a partnership librarians from San Jose State University present a model for evaluating electronic reference services that can be used in public or academic libraries Kathleen Kern discusses holistic evaluation chat transcripts are addressed in several chapters, including Joseph Fennewald’s comparisons of question categories, Lesley Moyo’s analysis of the use of instruction in the virtual environment, and Caleb Tucker-Raymond’s proposed set of quality measures for chat reference Laurie Probst and Michael Pelikan report on the use of a “Tell Us What You Think” button to gather user feedback Kristi Nelson and Catherine L. Ross examine a research study that asked library school students to submit a reference question online and report on their experiences Melissa Gross, Charles McClure, and R. David Lankes suggest measures to determine the cost and benefits of a virtual reference service librarians from Utah State University describe the development of their online instructional module Assessing Reference and User Services in a Digital Age is designed as essential reading for library administrators, public service librarians, and researchers. It provides general advice for practitioners as well as an examination of research results and methodological issues. We urge you to consider making it part of your professional or teaching collection today.
Categories: Education

New Concepts in Digital Reference

New Concepts in Digital Reference

A qualitative and quantitative analysis of e-mail and chat reference. Australian Academic & Research Libraries, 35(2), 95-110. Lankes, R. D. (1998). Building & maintaining internet information services: K-12 digital reference services.

Author: R. David Lankes

Publisher: Springer Nature

ISBN: 9783031022593

Category: Computers

Page: 63

View: 275

Let us start with a simple scenario: a man asks a woman "how high is Mount Everest?" The woman replies "29,029 feet." Nothing could be simpler. Now let us suppose that rather than standing in a room, or sitting on a bus, the man is at his desk and the woman is 300 miles away with the conversation taking place using e-mail. Still simple? Certainly--it happens every day. So why all the bother about digital (virtual, electronic, chat, etc.) reference? If the man is a pilot flying over Mount Everest, the answer matters. If you are a lawyer going to court, the identity of the woman is very important. Also, if you ever want to find the answer again, how that transaction took place matters a lot. Digital reference is a deceptively simple concept on its face: "the incorporation of human expertise into the information system." This lecture seeks to explore the question of how human expertise is incorporated into a variety of information systems, from libraries, to digital libraries, to information retrieval engines, to knowledge bases. What we learn through this endeavor, begun primarily in the library context, is that the models, methods, standards, and experiments in digital reference have wide applicability. We also catch a glimpse of an unfolding future in which ubiquitous computing makes the identification, interaction, and capture of expertise increasingly important. It is a future that is much more complex than we had anticipated. It is a future in which documents and artifacts are less important than the contexts of their creation and use. Table of Contents: Defining Reference in a Digital Age / Conversations / Digital Reference in Practice / Digital Reference an a New Future / Conclusion
Categories: Computers

Handbook of Research on Digital Libraries Design Development and Impact

Handbook of Research on Digital Libraries  Design  Development  and Impact

The birth cries of digital reference: An introduction to this special issue. Reference and User Services Quarterly, 39(4), 352–354. Tenopir, C., & Ennis, L. (2002, Spring). A decade of digital reference 1991–2001.

Author: Theng, Yin-Leng

Publisher: IGI Global

ISBN: 9781599048802

Category: Business & Economics

Page: 690

View: 796

"This book is an in-depth collection aimed at developers and scholars of research articles from the expanding field of digital libraries"--Provided by publisher.
Categories: Business & Economics

Empowering India Through Digital Literacy Vol 1

Empowering India Through Digital Literacy  Vol  1

E.Michael Jeya Priya, Assistant Professor of Biological Science, St. Ignatius College of Education, Palayamkottai Abstract Digital Reference services have always been a key element in libraries. They provide personalized guidance to ...

Author: Dr. R. Babu, Dr. S. Kalaivani & Dr. K. Saileela

Publisher: Lulu.com

ISBN: 9780359527632

Category:

Page: 442

View: 929

Categories:

Digitisation Perspectives

Digitisation Perspectives

Integration and Mutual Complementarity INTRODUCTION Nowadays, neither the digital library nor the digital reference service is seen as exotic. Both of them are evolving at an amazingly rapid pace. Though they have mutual interests, ...

Author: R. Rikowski

Publisher: Springer Science & Business Media

ISBN: 9789460912993

Category: Education

Page: 328

View: 484

This book examines various views and perspectives on digitisation. Topics covered include electronic theses, search engine technology, digitisation in Africa, citation indexing, reference services, the Scholarly Publishing and Academic Resources Coalition, new media and scholarly publishing. The final chapter explores virtual libraries, and poses some interesting questions for possible futures. The book will be of particular interest to information professionals, educators, librarians, academics and I.T. and knowledge experts.
Categories: Education

International Conference on Digital Libraries ICDL 2013

International Conference on Digital Libraries  ICDL  2013

Guidelines for implementing and maintaining virtual reference services. Reference& User Services Quarterly, 44 (1), 9-13. Ammentorp, S., &Hummelshّj M. (May 2001). Ask a librarian: Web-based reference question services: a model for ...

Author: Shantanu Ganguly

Publisher: The Energy and Resources Institute (TERI)

ISBN: 9788179935545

Category: Language Arts & Disciplines

Page: 1178

View: 477

ICDL conferences are recognized on of the most important platform in the world where noted expert share their experiences. Many DL experts have contributed thought provoking papers in ICDL 2013. These important papers are reviewed and conceptualized into ICDL on different areas of DL proceedings. The Proceedings have two volumes and has over 1100 pages.
Categories: Language Arts & Disciplines