Emotional Intelligence in Tourism and Hospitality

Emotional Intelligence in Tourism and Hospitality

This book has a skills-based approach and explains how emotional intelligence can be developed in tourism and hospitality students and employees.

Author: Erdogan Koc

Publisher: CABI

ISBN: 9781786398314

Category: Business & Economics

Page: 164

View: 466

Categories: Business & Economics

Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry

Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry

Goleman ( 1998 ) has suggested that emotional intelligence , rather than cognitive intelligence , determines ... between the traits of leaders within the tourism and hospitality industry and their views on effective leadership ( Berger ...

Author: Salih Kusluvan

Publisher: Nova Publishers

ISBN: 1590336305

Category: Business & Economics

Page: 841

View: 619

The tourism industry, of which the hospitality industry is the core element, is one of the largest and the fastest growing industries world-wide. According to World Tourism Organisation forecasts, the industry will continue to grow and employ more people in the twenty-first century. In parallel with the growth of the tourism and hospitality industry world-wide, consumer expectations and demands for quality are rising while consumer tastes are varying on the one hand, and competition among the firms, both nationally and internationally, is intensifying on the other. In this business environment of heightened consumer expectations, distinct market segments that demand unique products and services, and stiff competition, tourism and hospitality organisations are looking for ways to excel in service quality, customer satisfaction, competition and performance. This book takes the view that employees are one of the most, if not the most, important resources or assets for tourism and hospitality organisations in their endeavour to provide excellent service, meet and exceed consumer expectations, achieve competitive advantage and exceptional organisational performance. The purpose of this book is to emphasise the critical role of employees for tourism and hospitality organisations and to examine the ways and means of managing their attitudes and behaviours for the mutual benefit of both parties: tourism and hospitality organisations and their employees.
Categories: Business & Economics

Innovations in Learning and Technology for the Workplace and Higher Education

Innovations in Learning and Technology for the Workplace and Higher Education

Van Rooy, D.L., Viswesvaran, C.: Assessing emotional intelligence in adults: a review of the most popular measures. ... Koc, E., Boz, H.: Emotions and developing emotional intelligence in tourism and hospitality businesses.

Author: David Guralnick

Publisher: Springer Nature

ISBN: 9783030906771

Category:

Page:

View: 265

Categories:

Emotional Intelligence Hospitality

Emotional Intelligence   Hospitality

Nevertheless, the authors believe that emotional intelligence can be applied successfully to tourism in general, and in the sector of hospitality in particular, to improve the management of relationships with customers and the staff ...

Author: Alessandro Cavelzani

Publisher: Tate Publishing

ISBN: 9781616631772

Category: Psychology

Page: 134

View: 309

As competition increases throughout the economic sector, those who can integrate cutting edge research into their business strategies will have a competitive advantage. Emotional Hospitality will help business owners maximize their interactions with consumers in both interpersonal and environmental ways.
Categories: Psychology

Contemporary Issues in Business Economics and Finance

Contemporary Issues in Business  Economics and Finance

372–382). Sofia: ST. Klıment Ohrıdskı Unıversıty Press Boz, H., & Koc, E. (2019). Measuring emotional intelligence in tourism and hospitality. Emotional Intelligence in Tourism and Hospitality (pp. 36–45). London: Cabi Publication.

Author: Simon Grima

Publisher: Emerald Group Publishing

ISBN: 9781839096044

Category: Business & Economics

Page: 296

View: 154

Contemporary Studies in Economic and Financial Analysis (CSEF 104) dedicates 16 chapters in articles and studies on Contemporary Issues of Business Economics and Finance. Authors contributed from the International Applied Social Science Congress, held in Turkey.
Categories: Business & Economics

Emotionalintelligenceandmarketing

Emotionalintelligenceandmarketing

Measuring emotional intelligence with the MSCEITV2.0. Emotion, 3(1), 97. ... Leveraging employee emotional intelligence in casino profitability. Journal of Retailing and Consumer ... Tourism and Hospitality Research, 11(1), 49–66.

Author: Prentice Catherine

Publisher: World Scientific

ISBN: 9789811203565

Category: Business & Economics

Page: 228

View: 630

This book discusses how businesses and marketers can deploy emotional intelligence as a marketing tool to co-produce service for enhancing customer experience and to co-create value for key stakeholders in the digitalised and service-dominant logic era. Whilst many competing emotional intelligence models are discussed in the literature, the current book will focus on the ability model. This model comprises 2 areas (experiential and strategic emotional intelligence) and four ability scopes (perceive emotions, use emotions, understand emotions and manage emotions). The marketing domains that are deemed relevant and included in this book are services marketing, relationship marketing and digital marketing. The relevant marketing models from these domains will be identified to be integrated with emotional intelligent strategies. Emotional Intelligence makes both employees and customers happy, committed and loyal. Emotional Intelligence makes businesses competitive and sustainable.
Categories: Business & Economics

The Florida International University Hospitality and Tourism Review

The Florida International University Hospitality and Tourism Review

References R. Bar-On, "Emotional and social intelligence," In R. Bar-On and J. Parker (Eds), The Handbook of Emotional Intelligence (San Francisco: Jossey-Bass, 2000). A. Carmeli, "The relationship between emotional intelligence and ...

Author:

Publisher:

ISBN: PSU:000059816843

Category: Food service

Page:

View: 790

Categories: Food service

Tourism Aviation and Hospitality Development During the COVID 19 Pandemic

Tourism  Aviation and Hospitality Development During the COVID 19 Pandemic

Relationship Between Emotional Intelligence, Job Burnout and Turnover Intention of Hotel Staff Xueying Lu, Jiajue Wang, and Limin Zhao Abstract Emotional intelligence is a mental ability affecting perception and attitude, ...

Author: Yuhua Luo

Publisher: Springer Nature

ISBN: 9789811916618

Category:

Page:

View: 571

Categories:

Humanistic Tourism

Humanistic Tourism

Mystery of spiritual intelligence: Predictions, prophecies and possibilities. In and Koç, E., Emotional Intelligence in tourism and hospitality (pp. 134–147). Ankara: Cabi Publishing. Yüksel, A. & Yanık, A., (2014).

Author: Maria Della Lucia

Publisher: Routledge

ISBN: 9781000343915

Category: Business & Economics

Page: 250

View: 915

Human dignity has experienced limited attention in tourism studies. The interlinked dimensions of dignity in tourism urgently ask for broad avenues of future research, as tourism is both an information-intensive industry and an "experience good" resulting from the relationship and co-creation processes involving hosts and guests in different political, socio-economic, cultural, and environmental contexts. These contexts play a role in how an individual’s values, norms, and experiences may be experienced in tourism. This edited book is one of the first attempts to apply to tourism a humanistic management approach entailing a re-discovery of the value of human life, dignity, and awareness of the ethical dimensions of work. The book develops awareness of the contemporary relevance of the human dignity concept to interpret and manage the weaknesses of traditional approaches to tourism and cope with the challenges and new scenarios, including the current COVID-19 pandemic crisis. It presents ethical values and norms as both foundations and vehicles to dignify tourism stakeholders’ vision and mission (policy, strategies, and practices) as well as people/tourist beliefs, attitudes, and behaviors. It grounds humanistic education as a pervasive mechanism to innovate tourism management contents and practices by offering to different targets new educational and training formats or framing differently traditional ones. Presenting both a critical and a positive approach to tourism management, the diversity of disciplinary approaches, case studies, and examples makes the book attractive to a variety of readers including tourism scholars, researchers, practitioners, and postgraduate students of management and organization disciplines.
Categories: Business & Economics

Timeshare Management

Timeshare Management

Emotional Intelligence has been described as key to organizational success, with particular relevance in organizations like hospitality and tourism and hospitality services, where employee (internal customer) relations impact so ...

Author: Tammie J. Kaufman

Publisher: Elsevier

ISBN: 9780750685993

Category: Business & Economics

Page: 210

View: 250

Vacation ownership is becoming a mainstream travel product. Continued growth based on number of units sold and an increasing number of international brands has placed this segment in a very strong position. As the market continues to grow there is an increasing demand for clear and engaging sources of information on the key issues and components of vacation ownership, from both hospitality management students and the public. This book updates hospitality students in this vacation sector, provides the key background information, explanation of the growth, the components to vacation ownership management and an overview of opportunities in vacation ownership management. Timeshare Management provides the understanding of the financing, marketing, sales, management, and human resource issues surrounding the subject - vital to any hospitality and tourism student. * Provides an overview of vacation ownership management by sharing the segment's history, terms, and rules * Offers skills that are necessary for success in this segment * Establishes best practice examples through a case study format
Categories: Business & Economics