Foundations of ITIL

Foundations of ITIL

This book and its predecessors have become the industry classic guide on the topic of ITIL.

Author: Pierre Bernard

Publisher: Van Haren Publishing

ISBN: 9087536747

Category: Education

Page: 474

View: 260

This book and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This version has now been upgraded to reflect ITIL 2011 Edition. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL 2011 Edition upgrade. The ITIL 2011 Edition approach covering the ITIL Lifecycle is fully covered. The new and re-written processes in ITIL 2011 Edition for strategy management and business relationship management are included, as well as the other new and improved concepts in ITIL 2011 Edition . This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following: Lifecycle phase: Service strategy Lifecycle phase: Service design Lifecycle phase: Service transition Lifecycle phase: Service operation Lifecycle phase: Continual service improvement By this book is a separate file (free, via internet) available: • All images in the book, in Powerpoint format. Click on the button Training Material by the book on our website.
Categories: Education

Foundations of IT Service Management

Foundations of IT Service Management

This book, "Foundations of IT Service Management with ITIL® 2011", provides the reader with foundations-level knowledge of the concepts of the IT Infrastructure Library® for both ITIL® v3 and ITIL® 2011 preparing the reader to achieve ...

Author: Brady Orand

Publisher: Createspace Independent Pub

ISBN: 1466231327

Category: Business & Economics

Page: 338

View: 512

The publication of the IT Infrastructure Library® (ITIL®), published in July, 2011, introduces several new processes and concepts that are paramount to the success of IT Service Management within an organization. As IT evolves from a technology provider to a service provider to a true partner of the business, the concepts of Service Management become ever more important to allow the business to excel in a competitive environment. This book, "Foundations of IT Service Management with ITIL® 2011", provides the reader with foundations-level knowledge of the concepts of the IT Infrastructure Library® for both ITIL® v3 and ITIL® 2011 preparing the reader to achieve success on the ITIL® Foundations certification exam as well as gain new insight on how IT can truly meet the needs of the business. These concepts help IT align to the needs of the business. The IT Infrastructure Library®, by focusing on the principle of providing services, empowers IT and the business with the tools they require to enable this alignment. Having become the de-facto standard in IT Service Management, ITIL® has rapidly gained popularity across the globe. Written by an ITIL® Expert trainer who has taught thousands of students and hundreds of organizations, "Foundations of IT Service Management with ITIL® 2011" provides a reader with the introduction to this approach to IT services without the expense of a formal classroom course. While the focus is primarily on providing information required to pass the ITIL® Foundations exam, this book goes beyond those basics to also provide a real understanding of ITIL® to further your knowledge and abilities as a valuable part of IT/business alignment. Using a case-study approach, real issues are discussed that represents challenges experienced by almost every IT organization. This book is supported with access to online sample exams that are constantly updated as new material is available. Based on reader input and the latest ITIL® Foundations syllabus, this book has been updated to provide readers with the most up-to-date exam preparation material possible.
Categories: Business & Economics

Foundations of ITIL 2011 Edition

Foundations of ITIL   2011 Edition

For trainers free additional material of this book is available.

Author: Pierre Bernard

Publisher: Van Haren

ISBN: 9789087539238

Category: Education

Page: 474

View: 101

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.This book and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.This version has now been upgraded to reflect ITIL 2011 Edition. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL 2011 Edition upgrade.The ITIL 2011 Edition approach covering the ITIL Lifecycle is fully covered. The new and re-written processes in ITIL 2011 Edition for strategy management and business relationship management are included, as well as the other new and improved concepts in ITIL 2011 Edition . This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following: Lifecycle phase: Service strategy Lifecycle phase: Service design Lifecycle phase: Service transition Lifecycle phase: Service operation Lifecycle phase: Continual service improvement
Categories: Education

Get Certified Itil 2011 Foundation

Get Certified   Itil 2011 Foundation

This is not another book for self-study, it is an accredited course for ITIL(r) 2011 Foundation adapted for self-study.

Author: Ana Delgado

Publisher: CreateSpace

ISBN: 1508997411

Category:

Page: 112

View: 715

This is not another book for self-study, it is an accredited course for ITIL(r) 2011 Foundation adapted for self-study. It is based on our proven live classroom course with the required content to understand the fundamentals of ITIL and pass the associated exam. The content is structured for easy review so that the reader can remember the key aspects of ITIL Foundations and reach a clear understanding of service management. It also contains over 150 exam sample questions with answers and rationale, very similar to real exam that will help the reader to prepare for the certification. Readers will have access to our online exam simulation.
Categories:

ITIL Foundation Exam Study Guide

ITIL Foundation Exam Study Guide

Completely up-to-date and organized around the current ITIL Foundation syllabus, this guide: Clearly explains ITIL service strategy and guiding principles Covers all ITIL processes, roles, and functions in separate modules Describes the ...

Author: Liz Gallacher

Publisher: John Wiley & Sons

ISBN: 9781119942757

Category: Computers

Page: 408

View: 206

Everything you need to prepare for the ITIL exam The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success.
Categories: Computers

ITIL 2011 Edition A Pocket Guide

ITIL   2011 Edition     A Pocket Guide

The guide contents cover all of the specifications of APMG’s ITIL Foundation Certificate syllabus. By this book is a separate file (free, via internet) available: • All images in the book, in Powerpoint format.

Author: Jan van Bon a.o.

Publisher: Van Haren

ISBN: 9789087536763

Category: Education

Page: 194

View: 570

Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike. Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the ‘lifecycle’ approach? What are the key service management processes and functions? Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of APMG’s ITIL Foundation Certificate syllabus. By this book is a separate file (free, via internet) available: • All images in the book, in Powerpoint format. Click on the button Training Material by the book on our website.
Categories: Education

Passing the ITIL Foundation Exam

Passing the ITIL   Foundation Exam

By this book is a separate file (free, via internet) available: • All images in the book, in Powerpoint format. Click on the button Training Material by the book on our website.

Author: Vince Pultorak

Publisher: Van Haren

ISBN: 9789087536640

Category: Education

Page: 290

View: 979

This book helps people prepare for the ITIL® 2011 Edition Foundation qualification exam. It contains direct links to the full syllabus and specifies the terms and definitions required. In addition it gives sample questions for practice both within the text and also a number of the official exams questions in the back. The content of this book is based on the ITIL® 2011 Edition core guidance and APMG’s ITIL Foundation Certificate syllabus edition 2011. Written by globally experienced trainers and reviewed by other professionals this unique work provides clear and concise guidance for all those seeking to achieve success at the ITIL Foundation Level. Covering: A clear and concise explanation of the exam structure; Key text for the exams; Sample exam questions and sample answers and Hints and Tips and practical examples this book will highlight for readers the key items they need for the ITIL Foundation Exam that will increase chances of success. By this book is a separate file (free, via internet) available: • All images in the book, in Powerpoint format. Click on the button Training Material by the book on our website.
Categories: Education

100 ITIL Foundation Exam Questions

100 ITIL Foundation Exam Questions

This book is for all of those that need that little bit of extra help in preparing for, learning about, and finding your focus for the ITIL Foundation exam - whether you are preparing for v3 or ITIL 2011. Writing a book is a significant ...

Author: Brady Orand

Publisher: Brady Orand

ISBN: 9781466365193

Category: Study Aids

Page: 110

View: 649

Ensure your success on the ITIL Foundation exam with these 100 exam questions with detailed rationale and BONUS sample exam. Each and every question closely resemble the types and format of questions you will experience on your exam. This representative sample of questions covers definitions and terms, process activities and relationships, key concepts and questions from other topics that you will see on your exam.
Categories: Study Aids

ITIL Foundation Complete Certification Kit Fourth Edition

ITIL Foundation Complete Certification Kit   Fourth Edition

"The only resource you will need to learn about IT Service Management and pass the ITIL Foundation Certificate in IT Service Management exam, including: designed in accordance with the ITIL 2011 syllabus; narrated presentation of content - ...

Author: Ivanka Menken

Publisher: Emereo Publishing

ISBN: 1743331363

Category: Business & Economics

Page: 364

View: 897

"The only resource you will need to learn about IT Service Management and pass the ITIL Foundation Certificate in IT Service Management exam, including: designed in accordance with the ITIL 2011 syllabus; narrated presentation of content - iPad/iPhone friendly; exam preparation modules including sample exams; support from accredited ITIL trainers; and online forum to interact with other students."--Cover.
Categories: Business & Economics

ITIL 4 Exam Prep Questions Answers Explanations

ITIL 4 Exam Prep Questions  Answers   Explanations

Based on the latest ITIL 4 Foundation syllabus and the ITIL Service Value System (SVS), the practice exams in this book are designed to help students adjust to the pace, subject matter, and difficulty of the real ITIL Foundation exam.

Author: Christopher Scordo

Publisher:

ISBN: 1676909737

Category:

Page: 304

View: 747

Countless time and money is spent preparing for the ITIL Foundation exam. So why aren't students laser-focused on taking practice exams before attempting the real thing? Based on the latest ITIL 4 Foundation syllabus and the ITIL Service Value System (SVS), the practice exams in this book are designed to help students adjust to the pace, subject matter, and difficulty of the real ITIL Foundation exam. Geared towards anyone preparing for the exam, all tests include clear solutions to help you understand the core concepts. If you plan on passing the ITIL Foundation exam, it's time to test your knowledge. It's time for ITIL Exam Prep - Questions, Answers, and Explanations. Now packed with over 700+ ITIL Foundation sample questions to help you pass the exam on your FIRST try.
Categories:

Itil 2011 Foundation Course with E Learning

Itil 2011 Foundation Course with E Learning

This self-study kit is the official accredited course that includes: the student workbook, two practice exams and a 30-day unlimited access to the e-learning program.

Author: Ana Cecilia Delgado

Publisher: CreateSpace

ISBN: 1495489809

Category: Computers

Page: 110

View: 330

ITIL 2011 Foundation is the entry-level qualification of the ITIL Certification Program that demonstrates a candidate's general awareness on the key elements, concepts and terminologies used in the ITIL Service Lifecycle. This self-study kit is the official accredited course that includes: the student workbook, two practice exams and a 30-day unlimited access to the e-learning program. The e-learning program consists of an interactive learning experience, that walks the learner through the seven course units. At the end of each unit, the learner is asked to complete a review. Each review consists of questions very similar to those of the real exam. This revision includes minor corrections and an index.
Categories: Computers

ITIL Foundation All in One Exam Guide

ITIL Foundation All in One Exam Guide

Written by an Information Technology Infrastructure Library (ITIL) consulting and training expert, this all-new guide helps you pass the ITIL v3 Foundation certification exam and serves as an on-the-job reference.

Author: Jim Davies

Publisher: McGraw Hill Professional

ISBN: 9780071842136

Category: Computers

Page: 450

View: 666

Written by an Information Technology Infrastructure Library (ITIL) consulting and training expert, this all-new guide helps you pass the ITIL v3 Foundation certification exam and serves as an on-the-job reference. ITIL Foundation All-in-One Exam Guide takes you through ITIL Foundation v3 (2011), explaining the fundamentals of IT Service Management, the five stages of the service lifecycle, ITIL processes, functions within them, and their crucial interactions, all while clearing up common misapprehensions about ITIL and adding valuable insights and examples. The ITIL is the best practice framework adopted worldwide for managing IT services, and the ITIL Foundation Certification can be considered a pre-requisite for success for all involved in IT services, as well as a stepping stone to IT Service Management certifications in ITIL. Exam Tips, accelerated reviews, and end-of-chapter practice exam questions ensure you’re on track to pass the Foundation exam. Filled with practical exercises and examples that reinforce learning, the book and electronic content include more than 300 practice exam questions and exclusive, real-world examples of how an understanding of ITIL can be used to address common service management challenges. ITIL Licensed Product -- an official endorsement of the quality and accuracy of the book's content Electronic content includes practice exams in a customizable test engine, video training from the author on key concepts, worksheets, and a Quick Review Guide In-depth case studies analyze projects end-to-end through ITIL's framework, taken from the author's 40 years of experience as an ITIL consultant Jim Davies, ITSM UK’s 2013 Trainer of the Year and ITIL Champion provides his “10 Commandments” of IT Service Management
Categories: Computers

ITIL Foundation Handbook

ITIL Foundation Handbook

This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure.

Author: itSMF Foundation

Publisher:

ISBN: 0113314698

Category:

Page: 364

View: 799

Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.
Categories:

ISO IEC 20000 1 2011 A Pocket Guide

ISO IEC 20000 1 2011   A Pocket Guide

Foundations of ITIL® Now updated to encompass all of the implications of the 2011 refresh of ITIL, this ITIL Foundations book looks at Best Practices, focusing on the Lifecycle approach, and covering the ITIL Service Lifecycle, ...

Author: Mart Rovers

Publisher: Van Haren

ISBN: 9789087536824

Category: Education

Page: 162

View: 165

This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011. It brings ISO/IEC 20000-1: 2011within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read Pocket Guide: - it promote the awareness and the acceptability of ISO/IEC 20000-1: 2011as a valid standard for IT Services organisations; - it supports ISO/IEC 20000-1: 2011training and certification; - it is a quick reference to the core content of ISO/IEC 20000-1: 2011, for practitioners. ‘ISO/IEC 20000-1: 2011: A Pocket Guide’ is ideal for a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organisations, to those who are looking for a suitable approach to quality improvement issues.
Categories: Education

Become ITIL Foundation Certified in 7 Days

Become ITIL Foundation Certified in 7 Days

The shortcomings and inadequacies in v2 gave rise to ITIL v3 in 2007. It had an excess of 20 processes, spanning across the entire lifecycle of a service, from conception up to a point where the service runs on regular improvement ...

Author: Abhinav Krishna Kaiser

Publisher: Apress

ISBN: 9781484221648

Category: Computers

Page: 251

View: 762

Pass the ITIL Foundation examination by learning the basics of ITIL and working through real-life examples. This book breaks the course down for studying in 7 days with 3 hours a day, which means at the end of a week you are ready to pass the exam. You'll also see tips and an array of sample questions, as well as FAQs on ITIL. All this will prepare you for the examination and give you the knowledge required to pass with flying colors. After using Become ITIL Foundation Certified in 7 Days and earning the ITIL Foundation certification, you'll be well placed to get the career you always wanted. What You Will Learn Gain ITIL basics – the entire syllabus designed of the ITIL Foundation certification Obtain a deep-rooted understanding of ITIL topics and not textbook knowledge Prepare for the ITIL Foundation examination Sort out career-related queries and decide whether ITIL will aid your career Who This Book Is For IT professionals from the IT services industry are the primary audience.
Categories: Computers

ITIL Foundation Essentials

ITIL Foundation Essentials

INTRODUCTION Welcome to ITIL Foundation Essentials. This guide distils the key facts that you need to prepare for a successful ITIL Foundation exam. This pocket guide is a great revision aid for anyone preparing for their Foundation ...

Author: Claire Agutter

Publisher: IT Governance Publishing

ISBN: 9781849284004

Category: Electronic books

Page: 140

View: 793

ITIL® Foundation Essentials is a distillation of the critical information you need to understand the key facts for a successful exam.
Categories: Electronic books

ITIL Exam Prep Questions Answers and Explanations

ITIL Exam Prep Questions  Answers  and Explanations

In this book: 800+ detailed ITIL Foundation exam practice questions including 11 condensed ITIL Foundation mock exams that can be completed in one hour; 16 Targeted ITIL Knowledge Area tests, and detailed solution sets for all ITIL ...

Author: Christopher Scordo

Publisher: Ssi Logic

ISBN: 0982576811

Category: COMPUTERS

Page: 326

View: 548

** For the ITIL Foundation Exam (Latest Version) ** Countless time and money is spent preparing for the ITIL Foundation exam. So why aren't students laser-focused on taking practice exams before attempting the real thing? Based on the latest ITIL Foundation syllabus (ITIL 2011) and the ITIL core volumes, the practice exams in this book are designed to help students adjust to the pace, subject matter, and difficulty of the real ITIL Foundation exam. Geared towards anyone preparing for the exam, all tests include clear solutions to help you understand the core concepts. If you plan on passing the ITIL Foundation exam, it's time to test your knowledge. It's time for ITIL Exam Prep - Questions, Answers, and Explanations. Now packed with Over 800+ ITIL Foundation sample questions to help you pass the exam on your FIRST try. In this book: 800+ detailed ITIL Foundation exam practice questions including 11 condensed ITIL Foundation mock exams that can be completed in one hour; 16 Targeted ITIL Knowledge Area tests, and detailed solution sets for all ITIL questions which include clear explanations and wording, ITIL Core Volume references, and reasoning based on the ITIL Core Volumes and ITIL Foundation syllabus (ITIL 2011). Reviewed, Licensed, and Endorsed by ITIL's Official Accreditation Body (APMG) This book has been formally reviewed via ITIL's accreditation body, and is officially licensed and endorsed on behalf of the UK Office of Government Commerce (OGC).
Categories: COMPUTERS

ITIL Foundation Essentials

ITIL Foundation Essentials

New for the ITIL 4 Edition: -Fully updated to reflect the changes introduced in ITIL 4. -New sections on the guiding principles of ITIL and the four dimensions of service management. -Updated overview of the ITIL Foundation exam.

Author: Claire Agutter

Publisher: Itgp

ISBN: 1787781178

Category: Computers

Page: 70

View: 294

ITIL 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management).
Categories: Computers