Managing Tourism and Hospitality Services

Managing Tourism and Hospitality Services

Indeed, external relationship networks have become an essential prerequisite if hospitality and tourism firms are to acquire the capabilities and knowledge required to serve the holistic needs of customers. Service leaders successfully ...

Author: B. Prideaux

Publisher: CABI

ISBN: 9781845930158

Category: Electronic books

Page: 384

View: 418

The aim of this book is to enhance theoretical and practical understanding of quality management in tourism and hospitality. It provides a benchmark of current knowledge, and examines the range of research methods being applied to further develop tourism and hospitality service management research. It is hoped that this book will stimulate new research questions by highlighting tensions and challenges in the area.
Categories: Electronic books

Improving Tourism and Hospitality Services

Improving Tourism and Hospitality Services

CHAPTER 7 Improving tourism and hospitality service systems Introduction Effective managers are always asking questions about what makes their service successful or unsuccessful ( Zeithmal , 2000 ) . Noe ( 1999 : Introduction ) has ...

Author:

Publisher: CABI

ISBN: 0851990444

Category: Business & Economics

Page: 203

View: 462

Consumer satisfaction is a key issue for all those involved in tourism and hospitality services. Through a multitude of case studies this book explores the challenges of managing tourism and hospitality businesses in order to produce maximum customer satisfaction. It outlines the various frameworks available for the study of tourist satisfaction, before examining service delivery systems and definitions of quality. It then discusses the role that marketing can play in tourism and hospitality services, and the ways in which hospitality and tourism services can be improved. The book contains examples of customer dissatisfaction, and examples of organisations that have succeeded in providing profitable services with high levels of customer loyalty.
Categories: Business & Economics

Mobilizing Hospitality

Mobilizing Hospitality

to determine any rules for conditional hospitality. [...] Unconditional hospitality, which is neither juridical nor political, is nonetheless the condition of the political and the juridical' (Derrida, 2003: 129). The law of hospitality ...

Author: Sarah Gibson

Publisher: Routledge

ISBN: 9781317094968

Category: Social Science

Page: 232

View: 913

The concept of ’mobility’ has sparked lively academic debate in recent years. Drawing on research from the fields of anthropology, geography, sociology and tourism studies, this volume examines the intersection between mobility and hospitality, highlighting the issues that emerge as we encounter strangers in a mobile world. Through a series of diverse empirical accounts, it focuses on the transnational movement of people in the contexts of migration and tourism and examines how hospitality serves as a way of promoting and policing encounters, questioning how these relations are marked by exclusion as well as inclusion, and by violence as well as by kindness. In addition to exploring the power relations between mobile populations (hosts and guests) and attitudes (hospitality and hostility), the book also examines spaces of hospitality and mobility, such as cities, hotels, clubs, cafes, spas, asylums, restaurants, homes and homepages. In doing so, it makes a significant contribution to the political and ethical dimensions of mobile social relations.
Categories: Social Science

Hospitality Design for the Graying Generation

Hospitality Design for the Graying Generation

The potential of these figures should impress members of the design community and of the hospitality industry , but little is being done in the marketplace to capture this vital and profitable audience today or in the future .

Author: Alfred H. Baucom

Publisher: John Wiley & Sons

ISBN: 0471137898

Category: Architecture

Page: 284

View: 245

A comprehensive and practical approach to designing for the growingsenior market As people live longer, stay healthier, and enjoy more disposableincome, their use of hospitality services is increasingdramatically. Hospitality Design for the Graying Generation helpsyou cater to this expanding market by providing criticalinformation on designing facilities which are sensitive to theneeds of the over-65 population. With the important principlesexplained in this book, designing for the senior consumer can becreative, cost-effective, and benefit all consumers withoutsacrificing style. This indispensable guide includes: * A Universal Design approach that can be applied to bothcommercial and residential projects, going beyond compliance withADA guidelines * A wide range of hospitality design, including restaurants, hotelguest rooms, lobbies, and lounges * Design principles beautifully illustrated with concise, detaileddrawings * Extensive coverage of the specific physical needs and psychologyof seniors, including physical strength, hearing, sight, colorpreferences, and other areas * A quick-reference checklist of "senior-friendly" designfeatures When the interior design needs of the over-65 market are met, allpotential users gain, regardless of age or ability. This accessiblebook is an invaluable resource for designers, operators, and otherprofessionals throughout the hospitality industry. With millions of baby boomers rapidly approaching retirement age,the over-65 age group is the fastest-growing segment of thepopulation. As they become healthier, live longer, and have moredisposable income, their use of hospitality services, such ashotels and restaurants, will increase dramatically. Whether you area designer or a hospitality professional, Hospitality Design forthe Graying Generation helps you plan for this growing market byproviding you with critical information for designing facilitiesthat accommodate the needs of all generations. Clearly written and generously illustrated, Hospitality Design forthe Graying Generation shows you how to address the specificphysical and psychological needs of seniors, with detailed chapterson mobility, hearing, vision, color preferences, and otherimportant areas. Going beyond ADA guidelines, Alfred Baucom'sUniversal Design approach enables you to integrate senior-friendlydesign principles into a wide range of specific environments --fromlobbies, common areas, and public restrooms to restaurants,lounges, and hotel guest rooms. In meeting the needs of the over-65 market, Hospitality Design forthe Graying Generation ensures that all potential users, regardlessof age or ability, will be well accommodated.
Categories: Architecture

Shakespeare and Hospitality

Shakespeare and Hospitality

hospitality relationship with treatments of the messianic by Walter Benjamin and Giorgio Agamben. In Twelfth Night, Olivia's household exemplifies Illyrian inhospitality, being headed by an unmarried hostess who has cloistered herself ...

Author: Julia Reinhard Lupton

Publisher: Routledge

ISBN: 9781317632894

Category: Literary Criticism

Page: 272

View: 657

This volume focuses on hospitality as a theoretically and historically crucial phenomenon in Shakespeare's work with ramifications for contemporary thought and practice. Drawing a multifaceted picture of Shakespeare's scenes of hospitality—with their numerous scenes of greeting, feeding, entertaining, and sheltering—the collection demonstrates how hospitality provides a compelling frame for the core ethical, political, theological, and ecological questions of Shakespeare's time and our own. By reading Shakespeare's plays in conjunction with contemporary theory as well as early modern texts and objects—including almanacs, recipe books, husbandry manuals, and religious tracts — this book reimagines Shakespeare's playworld as one charged with the risks of hosting (rape and seduction, war and betrayal, enchantment and disenchantment) and the limits of generosity (how much can or should one give the guest, with what attitude or comportment, and under what circumstances?). This substantial volume maps the terrain of Shakespearean hospitality in its rich complexity, demonstrating the importance of historical, rhetorical, and phenomenological approaches to this diverse subject.
Categories: Literary Criticism

The Routledge Handbook of Hospitality Studies

The Routledge Handbook of Hospitality Studies

Dittmer, P. R. (2002) Dimensions of the Hospitality Industry, 3rd edn, New York: John Wiley. Elias, N. (1978) The Civilising Process, Oxford: Blackwell. Fieldhouse, P. (1996) Food and Nutrition: Customs and Culture, 4th edn, ...

Author: Conrad Lashley

Publisher: Taylor & Francis

ISBN: 9781317395676

Category: Business & Economics

Page: 442

View: 401

In recent years there has been a growing interest in the study of hospitality as a social phenomenon. This interest has tended to arrive from two communities. The first comprises hospitality academics interested in exploring the wider meanings of hospitality as a way of better understanding guest and host relations and its implications for commercial settings. The second comprises social scientists using hosts and guests as a metaphor for understanding the relationship between host communities and guests as people from outside the community – migrants, asylum seekers and illegal immigrants. The Routledge Handbook of Hospitality Studies encourages both the study of hospitality as a human phenomenon and the study for hospitality as an industrial activity embracing the service of food, drink and accommodation. Developed from specifically commissioned original contributions from recognised authors in the field, it is the most up-to-date and definitive resource on the subject. The volume is divided into four parts: the first looks at ways of seeing hospitality from an array of social science disciplines; the second highlights the experiences of hospitality from different guest perspectives; the third explores the need to be hospitable through various time periods and social structures, and across the globe; while the final section deals with the notions of sustainability and hospitality. This handbook is interdisciplinary in coverage and is also international in scope through authorship and content. The ‘state-of-the-art’ orientation of the book is achieved through a critical view of current debates and controversies in the field as well as future research issues and trends. It is designed to be a benchmark for any future assessment of the field and its development. This handbook offers the reader a comprehensive synthesis of this discipline, conveying the latest thinking, issues and research. It will be an invaluable resource for all those with an interest in hospitality, encouraging dialogue across disciplinary boundaries and areas of study.
Categories: Business & Economics

Monastic Hospitality

Monastic Hospitality

subject has been better served for other periods and countries , notably , Felicity Heal's work on hospitality in Early Modern England and Steve Reece's analysis of Homeric hospitality.100 A welcome addition is Catherine O'Sullivan's ...

Author: Julie Kerr

Publisher: Boydell Press

ISBN: 1843833263

Category: Religion

Page: 244

View: 508

How guests were cared for in medieval monasteries, exploring the administrative, financial, spiritual and other implications.
Categories: Religion

Global Dynamics in Travel Tourism and Hospitality

Global Dynamics in Travel  Tourism  and Hospitality

management; the significance of hospitality management in global business; the significance of tourism management in ... Given that performance in the hospitality sector is a multi-dimensional construct, there are various recognized ...

Author: Pappas, Nikolaos

Publisher: IGI Global

ISBN: 9781522502029

Category: Business & Economics

Page: 372

View: 261

Worldwide, tourism is the third largest economic activity in direct earnings after petroleum and automobile industries, and by far the largest one if indirect earnings are also taken into consideration. Taking into account the profound economic impact the tourism and hospitality industries can have on regions and cities around the world, further research in this area is critical. Global Dynamics in Travel, Tourism, and Hospitality takes a holistic approach to tourism and hospitality operations, education, and research. Highlighting the latest research in the field, real-world examples of how these industries are shaping economic development as well as future outlooks and opportunities for growth, this publication is an essential reference source for researchers, professionals, and graduate-level students.
Categories: Business & Economics

Human Resource Management in the Hospitality Industry

Human Resource Management in the Hospitality Industry

The Hotel and Catering International Management Association (HCIMA) has also set up its Hospitality Assured scheme, supported by the BHA, which sets out to recognize and reward high standards of customer service in the hospitality ...

Author: Michael Boella

Publisher: Routledge

ISBN: 9781136397097

Category: Business & Economics

Page: 384

View: 787

Now in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management. Taking a ‘process' approach, it guides the reader through every stage from HR planning through recruitment to termination/separation, covering the following issues: • Selection, appointment and induction • Training and management development • Labour turnover • Employee relations and employment law • Managing people and customer care • Business Ethics Written in a user friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.
Categories: Business & Economics

Hospitality Tourism and Lifestyle Concepts

Hospitality  Tourism  and Lifestyle Concepts

New York: The Haworth Hospitality Press, Inc. Lynch, P.A. (1998). 'Female Entrepreneurs in the Host Family Sector: Key Motivations and Socio-Economic Variables'. International Journal of Hospitality Management 17(3), 319-342.

Author: Eric Laws

Publisher: Routledge

ISBN: 9781136434235

Category: Business & Economics

Page: 258

View: 450

Explore how lifestyle concepts are linked to marketing the hospitality and tourism industry Hospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction is a comprehensive benchmark review of how lifestyle concepts can be applied to the hospitality and tourism industry. Noted authorities present multifaceted viewpoints examining a range of topics, such as matching the lifestyles of tourism providers and guests, lifestyle segmentation studies, and methodological issues in lifestyle segmentation research. You’ll learn how the consideration of lifestyle concepts can improve the effectiveness of marketing in addition to providing quality management and improved customer satisfaction in the hospitality and tourism industry. This book provides an in-depth exploration of the implications of lifestyle concepts in the marketing of the hospitality and tourism industry. Each chapter of Hospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction examines essential issues, including quality management and customer satisfaction, improving customer experience through host-guest lifestyle matching, ways to segment customers by lifestyle, and the benefits and burdens of the gay tourism market. The book confronts widely held beliefs about the industry, confirming or adjusting those views through solid data. Research is clearly presented, always with an eye toward strengthening this fragile industry. Hospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction discusses: the potential use of lifestyle segmentation to achieve psychographic matching between hosts and guests the significance of the lifestyle concept for the management of service quality and customer satisfaction research into gay tourism marketing, with a discussion about recent evidence suggesting that the distinct purchasing patterns of gays are exaggerated lifestyle market segments and the relation to satisfaction with a nature-based tourism experience a lifestyle segmentation analysis of the backpacker market in Scotland three different approaches to lifestyle segmentation in improving the quality of tourism and leisure marketing decisions improved understanding of tourists’ needs through cross-classification Hospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction is an essential review of the lifestyle marketing concept that will prove invaluable for hospitality and tourism professionals, instructors, and industry members.
Categories: Business & Economics