Managing Difficult People

Managing Difficult People

"Managing Difficult People" helps readers identify and deal with personality types such as the bully, the complainer, the know-it-all, the silent type, the social butterfly, the rookie, the manipulator, and more.

Author: Marilyn Pincus

Publisher: Simon and Schuster

ISBN: 9781593371869

Category: Business & Economics

Page: 224

View: 554

"Managing Difficult People" helps readers identify and deal with personality types such as the bully, the complainer, the know-it-all, the silent type, the social butterfly, the rookie, the manipulator, and more.
Categories: Business & Economics

How to Manage Difficult People

How to Manage Difficult People

This constant pressure or fear can make people difficult to deal with. This book shows you how to identify and understand awkward and challenging behaviours and how to manage them.

Author: Alan Fairweather

Publisher:

ISBN: 8129116715

Category:

Page: 196

View: 176

Dealing with difficult customers, colleagues, uncooperative staff, a manipulative boss - or an irritating neighbour - is a challenge many people face on a day-to-day basis. People in business are now under extreme pressure to make things happen, get more sales and turn a profit. This constant pressure or fear can make people difficult to deal with. This book shows you how to identify and understand awkward and challenging behaviours and how to manage them. It shows you how to: *Defuse and deal with difficult customers, both on the phone and face to face *Manage problems with colleagues in the workplace *Handle difficult day-to-day interactions with any of the people we come into contact with at work *Identify and manage behaviours which can turn a person into a 'problem' *Improve necessary listening and communication skills *Use the 6 step Programs of Behaviour to build better relationships *Increase self-confidence and develop rapport building skills *Use the 6 step Strategies for Success to produce effective outcomes.
Categories:

How to Deal With Difficult People

How to Deal With Difficult People

This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged ...

Author: Gill Hasson

Publisher: John Wiley & Sons

ISBN: 9780857085672

Category: Business & Economics

Page: 208

View: 638

DON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.
Categories: Business & Economics

Dealing with Difficult People

Dealing with Difficult People

Surveys the various types of personalities and recommends methods for handling conflicts with people at home and at work.

Author: Charles J. Keating

Publisher: Paulist Press

ISBN: 080912596X

Category: Psychology

Page: 212

View: 386

Surveys the various types of personalities and recommends methods for handling conflicts with people at home and at work.
Categories: Psychology

How to Deal with Difficult People

How to Deal with Difficult People

1. What makes people difficult? -- 2. Changing difficult behahavior -- 3. Preventing difficulties -- 4. Being the solution, not the problem -- 5. Difficult modes of talk -- 6. Encouraging desirable behavior -- 7. Summing it up.

Author: Paul Friedman

Publisher: Skillpath Publications Incorporated

ISBN: 187854277X

Category: Self-Help

Page: 80

View: 905

1. What makes people difficult? -- 2. Changing difficult behahavior -- 3. Preventing difficulties -- 4. Being the solution, not the problem -- 5. Difficult modes of talk -- 6. Encouraging desirable behavior -- 7. Summing it up.
Categories: Self-Help

Working with Difficult People Second Revised Edition

Working with Difficult People  Second Revised Edition

Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers ...

Author: Amy Cooper Hakim

Publisher: Penguin

ISBN: 9781101993118

Category: Business & Economics

Page: 352

View: 530

A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace. Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.
Categories: Business & Economics

Dealing with Difficult People

Dealing with Difficult People

Updated for 2019, this 4th edition of the best-selling Dealing with Difficult People features practical exercises, useful templates, and top tips you need to get the best out of the worst, including how to deal with difficult customers, ...

Author: Roy Lilley

Publisher: Kogan Page Publishers

ISBN: 9780749486426

Category: Business & Economics

Page: 176

View: 355

Dealing with Difficult People will help you navigate the bullies, nit-pickers, manipulators and complainers who drive you mad at work. With example dialogue, techniques and tips, it will help you avoid horrible situations and keep your cool. By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. Updated for 2019, this 4th edition of the best-selling Dealing with Difficult People features practical exercises, useful templates, and top tips you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy. The Creating Success series of books... Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career.
Categories: Business & Economics

Difficult People

Difficult People

Mostly we manage well, but now and again we run into someone who just doesn't do things by the same rules. This book will give you new insights into those relationships that cause so much anguish, stress and lost time.

Author: Barry Winbolt

Publisher: ISR Publishing

ISBN: 0954168607

Category: Human behavior

Page: 224

View: 439

We all have to deal with difficult behaviour -- our own and other people's -- from time to time. Mostly we manage well, but now and again we run into someone who just doesn't do things by the same rules. This book will give you new insights into those relationships that cause so much anguish, stress and lost time. It is a practical guide to help to handle those nasty situations that obstruct us at work, interfere with our sleep and disrupt our lives.
Categories: Human behavior

Instant Manager Dealing with Difficult People

Instant Manager  Dealing with Difficult People

This is an inexpensive, concise but above all authoritative guide to getting results, particularly in the key areas of finance and sustainability.

Author: Karen Mannering

Publisher: Hachette UK

ISBN: 9781444149319

Category: Business & Economics

Page: 300

View: 528

Whether you are building your career as a manager by taking professional qualifications or you simply want to enhance your management skills this Instant Manager title, based on one of the six UK national occupational standards for managers, is exactly what you need! This is an inexpensive, concise but above all authoritative guide to getting results, particularly in the key areas of finance and sustainability. Based on ten key questions, each chapter ends with a summary and action checklist to crystallise what you have learnt. The portable format allows you to carry the book wherever you go and to fit learning and development into your busy work life
Categories: Business & Economics

Powerful Phrases for Dealing with Difficult People

Powerful Phrases for Dealing with Difficult People

Helpful features inside this practical and easy-to-use book include:• Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each • Nonverbal communication skills to back up your ...

Author: Renee Evenson

Publisher: AMACOM

ISBN: 9780814432990

Category: Business & Economics

Page: 240

View: 971

The key to a harmonious, highly effective work environment is not by ensuring you work among carbon-copies of yourself whose personalities never clash with one another or with you. That pipe dream could not ever happen, nor would it result in a successful team collaboration even if it could. Instead, most of us are going to work today with individuals who at times come across as incompetent, lazy, spotlight-hugging, whiny, or backstabbing. And then tomorrow we go to work with them again . . . and again . . . and again.Like it or not, the bulk of our waking hours are spent with people at work--people who can grate on our nerves. Therefore, learning to interact effectively with difficult employees, colleagues, and bosses is an absolute essential for our success. With Powerful Phrases for Dealing with Difficult People, anyone can learn how to confront head-on the difficult situations that can arise when dealing with these personalities, before they fester and spread. Helpful features inside this practical and easy-to-use book include:• Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each • Nonverbal communication skills to back up your words • Sample dialogues that demonstrate how phrasing improves interactions • A five-step process for moving from conflict to resolution • “Why This Works” sections that provide detailed explanationsButton-pushing situations are going to come up today at work--and tomorrow too. Don’t let them rent space inside of you and turning everything to mold. Instead, choose to deploy simple phrases to regain control and resolve conflicts. When you do, you, your colleagues, and your company will be all the better for it!
Categories: Business & Economics

How to Manage Difficult People

How to Manage Difficult People

Brain surgery – easy; rocket science –a walk inthepark; air traffic control– simple!
Idoubt very much ifany brain surgeon, rocket scientist orair traffic controller
wouldagree with meon this, butIbelieve that managing people and particularly
difficult ...

Author: Alan Fairweather

Publisher: Hachette UK

ISBN: 9781848034389

Category: Business & Economics

Page: 160

View: 299

Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to: - Defuse and deal with difficult customers, both on the phone and face to face; - Manage problems with colleagues in the workplace, including a manipulative boss; - Handle difficult day-to-day interactions with any people we come into contact anywhere; - Identify and manage behaviours which can turn a person into a ‘problem’;Improve necessary listening and communication skills; - Increase self confidence and develop rapport building skills. This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you’ll make your life a whole lot easier.
Categories: Business & Economics

Difficult People at Work

Difficult People at Work

Author: National Institute of Business Management

Publisher: Capitol Information Group

ISBN: 9781880024102

Category: Behavior modification

Page: 42

View: 141

Categories: Behavior modification

How to Deal With Difficult People

How to Deal With Difficult People

WHAT CAN YOU DO? 'How To Deal with Difficult People' is designed to help you understand and handle such people effectively.

Author: Ursula Markham

Publisher: HarperCollins UK

ISBN: 9780007381715

Category: Psychology

Page: 160

View: 871

Now in ebook format.
Categories: Psychology

Dealing with Difficult People in the Library

Dealing with Difficult People in the Library

Dealing with Difficult People in the Library offers practical strategies for managing problems posed by patrons and staff.

Author: Mark R. Willis

Publisher: American Library Association

ISBN: 0838907601

Category: Language Arts & Disciplines

Page: 195

View: 826

Dealing with Difficult People in the Library offers practical strategies for managing problems posed by patrons and staff. It is the best hands-on guide to solving problems through communication, preventive measures, and clear and concise patron behavior policies.
Categories: Language Arts & Disciplines

Dealing with Difficult People

Dealing with Difficult People

Packed with tips, hints and warnings of potential hazards, this book is suitable for managers or anyone who has deal with difficult colleagues or the public.

Author: Roy C. Lilley

Publisher: Kogan Page Publishers

ISBN: 0749436913

Category: Business & Economics

Page: 150

View: 727

Praise and Reviews "It is the essential guide to coping with people problems. Packed with hints, tips and warning of potential hazards." OS Magazine `Packed with tips, hints and warning of potential hazards, Dealing with Difficult People is suitable for managers and professionals or indeed anyone who has to deal with difficult people in general` CAMBRIDGE EVENING NEWS, December 2001 Difficult people can make life impossible. The workplace is inhabited by a wide variety of people and it can sometimes be difficult to get on with them as well as get on with your work. However, by understanding difficult people and the things they do, problematic situations and awkward issues can be resolved. Dealing with Difficult People will help you do just that, it looks at individual behaviour, what drives it and how to cope with it. Written in a practical and accessible style, it is the essential guide to coping with people problems. Roy Lilley covers every angle including: recognising the seven difficult types of people; what conflict is and how to handle it; handling aggressive people; motivating lazy colleagues; dealing with difficult customers; handling complaints. Packed with tips, hints and warnings of potential hazards, this book is suitable for managers or anyone who has deal with difficult colleagues or the public. It will help you to enjoy difficult people, unlock them, influence them and improve their performance.
Categories: Business & Economics

Handling Difficult People

Handling Difficult People

We all have to deal with difficult people sooner or later. With this practical guide, you'll develop the skills you need to handle anyone in any situation ... and come out smelling like a rose.

Author: Jon P. Bloch

Publisher:

ISBN: 1593375336

Category: Conflict management

Page: 150

View: 370

Categories: Conflict management

Managing Difficult People in a Week

Managing Difficult People in a Week

This book introduces you to the main themes and ideas of managing difficult people, giving you a basic knowledge and understanding of the key concepts, together with practical and thought-provoking exercises.

Author: David Cotton

Publisher: Teach Yourself

ISBN: 1471800342

Category: Business & Economics

Page: 128

View: 210

" ?The ability to manage difficult people successfully is crucial to anyone who wants to advance their career. Written by David Cotton, leading expert as both a coach and practitioner, this book quickly teaches you the insider secrets you need to know to in order to successfully manage difficult people. The highly motivational `in a week? structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success! Sunday: Understanding and preventing difficult behaviour Monday: Developing your skills for managing difficult people Tuesday: More advanced skills for managing difficult people Wednesday: Managing specific types of difficult behaviour Thursday: Feedback that works and critical converstions Friday: Managing conflict Saturday: Getting support and escalating issues? "
Categories: Business & Economics

Dealing with Difficult People

Dealing with Difficult People

Perfect for the briefcase or portfolio, this new guide is ideal for experienced or novice managers in companies both large and small.

Author: Christina Osborne

Publisher: Dk Pub

ISBN: CORNELL:31924091727101

Category: Business & Economics

Page: 72

View: 769

Packed with essential tips for today's competitive business world, this low-priced paperback is ideal for anyone interested in brushing up their skills on dealing with difficult people. Perfect for the briefcase or portfolio, this new guide is ideal for experienced or novice managers in companies both large and small.
Categories: Business & Economics

Dealing with Difficult People

Dealing with Difficult People

The tricks that experts and top professionals use to overcome difficult people.

Author: David Brown

Publisher: HarperCollins UK

ISBN: 9780007346776

Category: Conflict management

Page: 128

View: 230

The tricks that experts and top professionals use to overcome difficult people.
Categories: Conflict management