This and the previous chapter stress that passenger behaviour on board aircraft and in airport terminals should be interpreted and understood in the context of the traveller's emotional state: although they may not display obvious signs ...
Author: Robert Bor
With 2003 being the 100th anniversary of modern aviation, Passenger Behaviour was published at a milestone for the aviation industry. Remarkable achievements in engineering have made air travel highly accessible within the span of a single lifetime. However, when evolutionary barriers are exceeded various penalties are exacted. The most common experienced by air passengers include motion sickness, jetlag and increased arousal and stress at different stages of flight. Air travel also brings us into closer contact with strangers, making our examination and understanding of the social psychology of behaviour within groups (among passengers) especially relevant. This book examines a wide range of topics that help the reader to acquire a psychological understanding of how air travel impacts on human relationships; behaviour as well as physiological functions. Written by leading authorities in their areas, it is intended primarily for those with an interest in passenger behaviour and those who work professionally in commercial aviation. This includes pilots, cabin crew, ground staff, airline and airport managers, aviation psychologists, human factors specialists, aerospace medical/nursing personnel and aircraft designers and manufacturers. As air travel being an integral part of most people's lives, this book will also be of interest to anyone who travels either on a frequent or infrequent basis.
passengers' behaviour. The study is crucial in finding factors that caused people prefer using private vehicles and leaving public transport. It is also important to find effective solutions on how to attract people to use public ...
Author: Sik Sumaedi
Publisher: Springer Science & Business Media
This book is based on the behavioural intention of public transport passengers and the relationship between those factors in Indonesia. The conceptual model in this book explains behavioural intentions of paratransit passengers which can result in recommendations to unravel the complexity of the congestion problem from consumer behaviour perspective. Based on the results of survey research on behavioural intention of public transport users in Jabodetabek, Indonesia, the result of the study is presented in a model that describes the factors that influence. This book is recommended for academics who wish to gain knowledge about the phenomenon of consumer behaviour, for regulators whose duty is to make a decision and determine the strategic steps to overcome congestion and researchers who want to develop their knowledge and provide solutions related to congestion from the perspective of consumer behaviour.
You have almost certainly observed some if not all of the behaviours noted by Bor (2007) while flying yourself – we hope in other passengers but maybe in yourself? Have you observed passengers who become unreasonably demanding?
Author: David Bowen
The behavior of tourists - what their motivations are, what impact their behavior has on the places they visit, the decisions they make - is a fundamental aspect in understanding the tourism industry as a whole. Contemporary Tourist Behaviour provides an in-depth examination of how and why tourists behave as they do, and how this is perceived by hosts and outside agencies, covering national characteristics of tourists from around the world, effects of everyday events and governmental and environmental factors, and tourists' consideration of sustainable principles.
Armed with this knowledge of passenger behaviour and expectation the BAA can then set about providing airport facilities which are effective, economic and which are what the air passenger wants. In this chapter I shall describe briefly ...
Author: Frank Height
Category: Technology & Engineering
Design for Passenger Transport focuses on the ways by which standards of design could be improved to enhance the psychological and physical well-being of both passengers and staff. Various aspects of design in the fields of air, rail, road, and water passenger transport are discussed. The selection first tackles passenger handling design in airports, railway stations, and transport interchanges, including care and comfort of passenger movements and exploitation of commercial potential arising from the concentration of passengers. The book also elaborates on airline and travel industry requirements, terminal concept and parking, terminal buildings, and rail/ terminal link. The text takes a look at the design policy for greater Manchester transport, including principles and objectives, informational publicity, and point of sale. The publication also focuses on passenger behavior and expectations at airports, as well as survey of passenger behavior and expectation and implications for airport planning and management. Vehicle suspension systems and design, track irregularities, and minimum standards for passengers are also discussed. The selection is a dependable source of data for readers interested in the design of passenger transport systems.
Passengers who desire to depart at 8:00 find more convenient to depart at 7:30 (Fig. ... Alternative solutions are then: • use the FB approach for the whole model and approximate the passenger behaviour for lines with low frequency, ...
Author: Guido Gentile
Category: Technology & Engineering
This book shows how transit assignment models can be used to describe and predict the patterns of network patronage in public transport systems. It provides a fundamental technical tool that can be employed in the process of designing, implementing and evaluating measures and/or policies to improve the current state of transport systems within given financial, technical and social constraints. The book offers a unique methodological contribution to the field of transit assignment because, moving beyond “traditional” models, it describes more evolved variants that can reproduce:• intermodal networks with high- and low-frequency services;• realistic behavioural hypotheses underpinning route choice;• time dependency in frequency-based models; and• assumptions about the knowledge that users have of network conditionsthat are consistent with the present and future level of information that intelligent transport systems (ITS) can provide. The book also considers the practical perspective of practitioners and public transport operators who need to model and manage transit systems; for example, the role of ITS is explained with regard to their potential in data collection for modelling purposes and validation techniques, as well as with regard to the additional data on network patronage and passengers’ preferences that influences the network-management and control strategies implemented. In addition, it explains how the different aspects of network operations can be incorporated in traditional models and identifies the advantages and disadvantages of doing so. Lastly, the book provides practical information on state-of-the-art implementations of the different models and the commercial packages that are currently available for transit modelling. Showcasing original work done under the aegis of the COST Action TU1004 (TransITS), the book provides a broad readership, ranging from Master and PhD students to researchers and from policy makers to practitioners, with a comprehensive tool for understanding transit assignment models.
Author: Great Britain: Parliament: House of Commons: Transport CommitteePublish On: 2007-07-26
He claimed that rising passenger numbers were evidence in themselves of customer satisfaction - this statement was made ... of service and behaviour to which the rest of the industry is subject merely by the virtue of being ' cheap ' .
Author: Great Britain: Parliament: House of Commons: Transport Committee
Publisher: The Stationery Office
Category: Business & Economics
Air travel has expanded hugely over the past 25 years and in 2005 228 million passengers travelled through UK airports. This report looks at the passenger experience of air travel from purchasing a ticket to boarding the plane, including travel to and from the airport, check-in and security and complaint resolution. It finds that passengers are more frustrated and dissatisfied than ever. More choice has not led to more power, easier purchasing of tickets has not led to greater transparency, security queues are getting longer with rules becoming more convoluted, and consumer rights can be overwhelmed by legal complexity. The Committee look to the aviation industry to work towards a system whereby the passenger can buy a clearly priced ticket, drop off baggage and quickly proceed through security to board a plane staffed by well qualified, polite staff.
With respect to passenger characteristics, we tested differences in choice behaviour between men and women, between children, adults, and seniors, and between passengers with and without luggage. The only considerable distinction in ...
Author: John J. Allan
Publisher: WIT Press
Category: Technology & Engineering
This book updates the use of computer-based techniques, promoting their general awareness throughout the business management, design, manufacture and operation of railways and other advanced passenger, freight and transit systems. Including papers from the Tenth International Conference on Computer System Design and Operation in the Railway and Other Transit Systems, the book will be of interest to railway management, consultants, railway engineers (including signal and control engineers), designers of advanced train control systems and computer specialists. Themes of interest include: Planning; Human Factors; Computer Techniques, Management and languages; Decision Support Systems; Systems Engineering; Electromagnetic Compatibility and Lightning; Reliability, Availability, Maintainability and Safety (RAMS); Freight; Advanced Train Control; Train Location; CCTV/Communications; Operations Quality; Timetables; Traffic Control; Global Navigation using Satellite Systems; Online Scheduling and Dispatching; Dynamics and Wheel/Rail Interface; Power Supply; Traction and Maglev; Obstacle Detection and Collision Analysis; Railway Security.
Author: Great Britain: Parliament: House of Commons: Northern Ireland Affairs CommitteePublish On: 2011-07-08
Frankly , it is down to me and the was a change in behaviour of about 14 % to 15 % of Chancellor to look at those pros and cons and the passengers . About half of those passengers went to stresses and strains ...
Author: Great Britain: Parliament: House of Commons: Northern Ireland Affairs Committee
Publisher: The Stationery Office
Category: Business & Economics
Northern Ireland is unique because, as part of the UK, it has the highest rate of aviation duty in Europe but, unlike Great Britain, it shares a land border with another EU state which levies aviation duty at a minimal rate, and even that is soon to be abolished entirely. In short, why travel from Belfast International when one can take the short journey to Dublin and pay £60 per person less for their ticket? The Committee feels that, assuming that air passenger duty is not abolished for the whole of the UK, there is only one solution. That solution is to abolish APD on all flights departing Northern Ireland's airports and likewise abolish APD on direct flights into Northern Ireland from Great Britain. In that way, Northern Ireland's business, enterprise and tourist industry stands a chance of being able to compete with the Republic of Ireland
In this risk assessment, carriers have been reported to demonstrate unwanted behaviour, such as the discriminatory practice of profiling or refusing to let passengers disembark to request asylum. Although this study did not deal with ...
Author: Sophie Scholten
Category: Political Science
Sophie Scholten describes the development of carrier sanctions regimes in the Netherlands and the United Kingdom, from the 1980s and assesses the effects of carrier sanctions policies on relationships between the actors involved: immigration authorities, private carriers and passengers.
Balakrishnan Menon (2012) in his article “Dominant partial least square factors of consumer purchase behaviour of passenger cars”, found that about one seventh of car owners owned a second car in the family, which indicated an ...
Author: Dr. G. Yoganandan
Publisher: EduPedia Publications Pvt. Ltd
About the book Indian passenger car industry is considered as the mother industry for many other industries. Industries like rubber, pain, glass, electrical and electronics industries get lot of demand from the passenger car industry and thereby they prosper or suffer along with car industry. The growth of Indian car industry can be associated with the fact that the India's strong engineering base and expertise in the manufacturing of low-cost, fuel-efficient cars has resulted in the expansion of manufacturing facilities of several multinational automobile giants like BMW, Mercedes Benz, Hyundai, Nissan, Toyota, Volkswagen and Maruti Suzuki. Also, it should be noted that the new generation of employees who constituted the major chunk of the Indian middleclass exhibited more sending orientation rather than saving orientation. The car was once considered as a luxury item but slowly people started treating it as a facility. The Indian car buyers are price conscious and also expect less maintenance expense and low running cost. Therefore, the people, always has to think whether to go for petrol or diesel car since, the petrol car is cheaper in terms of initial purchase price and low maintenance cost but on the other hand, a diesel car is cheaper in terms of higher mileage and also cheaper fuel price (until now). The book focuses on the study that aimed at finding out the change in buying behavior of customers towards purchase of cars and their perception towards petrol and diesel cars. This book would be handy to researchers, undergraduate and postgraduate students belonging to management studies, commerce, economics and, sociology disciplines to understand the buying behavior through a real world case study.
Once on board the aircraft, and before the passengers arrive, cabin crew complete a series of security checks. ... As the passengers board the aircraft cabin crew check the boarding cards, watching passenger behaviour and reactions.
Author: Beverley Goodman
Publisher: Travel & Tourism Publishing Ltd
Category: Business & Economics
The purpose of this book written by Beverley Goodman is to develop your knowledge and understanding of the role of airline cabin crew. It seeks to dispel myths, to be informative and to encourage you to achieve your personal goals. The book is structured around the 6 compulsory Units of the Level 2 Introduction to Cabin Crew Qualification offered by a number of awarding bodies (exam boards). Currently, these include Edexcel/BTEC, NCFE, City & Guilds and Ascentis. The book is also designed to be relevant to a variety of other cabin crew training and education courses. It is a useful revision tool and will prove helpful when completing tests, assignments and interviews. Units covered in the book: Unit 1: Working as cabin crew; Unit 2: Airline health, safety and security; Unit 3: Aircraft emergency situations; Unit 4: Dealing with passengers on board an aircraft; Unit 5: Cabin service – selling techniques; Unit 6: Making passenger announcements on board an aircraft
Box 7.1.2 Air rage Rob Bor Recent media reports suggest that incidents of disruptive passenger behaviour are becoming more frequent and more violent. Our own research confirms increasing concern within the airline industry and a move ...
Author: Richard Dawood
Publisher: Oxford University Press
Travellers' Health offers practical advice on preventing and coping with every health problem imaginable. Authoritatively written by over 70 experts, this book is essential reading for all travellers worldwide.
Author: Ergonomics Society. ConferencePublish On: 1995-04-01
Observations made to date suggest that most passengers will make the assumption " well it must be safe or they wouldn't run it " . ... Observation of passenger behaviour on rides will provide information on what is predictable misuse .
Author: Great Britain. Parliament. House of Commons. Transport CommitteePublish On: 2006-05-25
They provide a forum for discussion of issues relating to vandalism, violence at work and antisocial behaviour. The Groups are then encouraged to develop and propose initiatives to reduce or eliminate the problem. 27.
Author: Great Britain. Parliament. House of Commons. Transport Committee
Publisher: The Stationery Office
Category: Railroad stations
Personal passenger safety in railway Stations : Oral and written evidence, oral evidence taken on Wednesday 19 April 2006
When passenger behavior becomes so extreme it interferes with the flight attendants ' ability to perform their duties , that one passenger has impacted the safety of all passengers and the crew . Incapacitating a flight attendant ...
Author: Francesco Rossi Dal PozzoPublish On: 2014-10-10
Furthermore, the Commission was also found to have infringed Article 1728 of the European Code of Good Administrative Behaviour for having failed to answer the carrier's request for clarification and explanation within a reasonable time ...
Author: Francesco Rossi Dal Pozzo
This book presents a thorough analysis of the EU provisions and legal framework of passenger rights in the civil aviation field. It provides both a theoretical and practical view of the initiatives that have been taken in this field. This includes initiatives taken by the European Commission (EC) with the aim to improve the protection of passengers and by the European Court of Justice (ECJ) with regard to jurisprudence. The book points out the goals that have been obtained so far, as well as the goals that still need to be pursued. Particular attention is paid to EU institutions that have been created ad hoc to supervise aviation safety and harmonize the various safety procedures of the EU Member States. Recent and upcoming packages of important safety and security measures are examined in detail. The book gives examples of current applications of legislative instruments and presents readers with the tools to gain a deeper understanding of the legal, practical and theoretical aspects of this important topic in aviation.
Author: European Conference of Ministers of TransportPublish On: 1985-01-01
Passenger Transport: Report of the Sixty-Eighth Round Table on Transport Economics Held in Paris on 8-9 November 1984 European Conference of Ministers of Transport. 4.1. Changes in transport behaviour between 1976 and 1982 The results ...
Author: European Conference of Ministers of Transport
Publisher: OECD Publishing
This Round Table examines passenger transport users' motivations for modal choice and includes report from Germany and the United Kingdom.
In the control case , passengers with the previously de - CONCLUSIONS fined range of run and walk rates require 51s ... In the current required to help define passenger behaviour in these sceimplementation of EXODUS the passengers have ...