Telephone Counselling

Telephone Counselling

This book is the perfect introduction to counselling by telephone for students and trainees on counselling and psychotherapy courses, and is an essential guide for practitioners looking to develop skills in the area.

Author: Maxine Rosenfield

Publisher: Macmillan International Higher Education

ISBN: 9781137329011

Category: Social Science

Page: 200

View: 978

The use of the telephone as a tool for counselling is increasingly appealing, providing clients with a service that combines accessibility and convenience. But how can practitioners ensure the same quality of support as in their face-to-face counselling? And how can they adapt to the different demands and restrictions of counselling by telephone? This comprehensive guide: • Supports the reader step by step in setting up their own practice, including vital tools such as confidentiality and payment agreements. • Considers different approaches that can be used over the telephone, such as humanistic and cognitive behavioural techniques. • Provides engaging case studies to illustrate the distinctive character of telephone counselling and offer practical guidance. This book is the perfect introduction to counselling by telephone for students and trainees on counselling and psychotherapy courses, and is an essential guide for practitioners looking to develop skills in the area. Maxine Rosenfield has over twenty years experience working as a counsellor, supervisor and coach. She is a past President of Helplines Australia and of the Counsellors and Psychotherapists Association of NSW. She is currently a counsellor, trainer and consultant in private practice and is the Vice President of the Australasian Association for Supervision.
Categories: Social Science

The SAGE Handbook of Counselling and Psychotherapy

The SAGE Handbook of Counselling and Psychotherapy

of counselling by email . There is also the option to work by textphone with hearing - impaired clients , which is confidential as long as both parties have access to a private textphone . For 20 years there has been an increasing ...

Author: Colin Feltham

Publisher: SAGE

ISBN: 1412902754

Category: Social Science

Page: 593

View: 692

`This all inclusive, comprehensive book may, on first glance, appear to have little that is relevant to emergency nurses. On closer scrutiny it covers many of the emotional problems and crises you will encounter in the emergency department…. [It] is a useful resource and reference book and will be valued by students and practitioners of emergency nursing' - Accident and Emergency Nursing Praise for the First Edition: `An amazingly comprehensive, well-written, balanced and pluralistic handbook that manages to present the rainbow field of psychotherapy and counselling in an accessible and reliable way. This state-of-the-art volume will become absolutely indispensable for anyone involved in this work, whether in training or qualified' - Andrew Samuels, Professor of Analytical Psychology, University of Essex `This remarkable book is more than an elegant presentation of contemporary counselling and psychotherapeutic theory. It is packed full of practical skills and hints - all written by highly experienced practitioners - and presented in an accessible and jargon-free format. No idea is left unturned. This is a practical handbook in every sense of the word and essential reading for trainees and practitioners alike' - Professor Robert Bor, Consultant Clinical Psychologist, Royal Free Hospital, London `Well organized, fully inclusive and skilfully edited, it is going to be impossible not to buy this handbook. Basically it has something on everything which people might ask about the counselling and psychotherapy profession' - Dave Mearns, Professor of Counselling, University of Strathclyde `This is an immensely useful source book for therapists to keep near at hand in order to update knowledge and to satisfy curiosity about new ways of working. It will also be extremely helpful for trainees as they strive to gain an over-arching perspective in a rapidly proliferating field' - Professor Helen Cowie, School of Psychology and Counselling, University of Surrey Roehampton The SAGE Handbook of Counselling and Psychotherapy, Second Edition is the most comprehensive text of its kind and an essential resource for trainees and practitioners alike. Comprising succinct and easy-to-access contributions, the Handbook describes not only the traditional skills and theoretical models, but also the most common client concerns brought to therapy and the particular skills required for different practice settings and client groups. Written and edited by those at the very forefront of counselling and psychotherapy, the Handbook has been substantially updated for this, the Second Edition and includes new material on evidence-based practice, psychopharmacology, counselling by email, psychodrama, solution-focused therapy, quality evaluation, and attachment theory. For trainees The SAGE Handbook of Counselling and Psychotherapy, Second Edition provides the ideal companion to each stage of their studies, while for practitioners the Handbook is an indispensable source of professional reference.
Categories: Social Science

An Introduction To Counselling

An Introduction To Counselling

In terms of numbers of client contacts made each year, telephone counselling agencies such as the Samaritans, Childline, Nightline, Breathing Space and Gay Switchboard do much more counselling than any other type of counselling agency.

Author: McLeod, John

Publisher: McGraw-Hill Education (UK)

ISBN: 9780335247226

Category: Psychology

Page: 750

View: 884

This bestseller provides a comprehensive introduction to the theory and practice of counselling and psychotherapy.
Categories: Psychology

Understand Counselling

Understand Counselling

EMPLOYMENT ASSISTANCE PROGRAMMES Employee Assistance Programmes (EAPs) are companies that provide an array of services to the workplace, such as counselling sessions over the telephone, face-to-face counselling, management support, ...

Author: Aileen Milne

Publisher: Hachette UK

ISBN: 9781444129786

Category: Psychology

Page: 304

View: 221

Understand Counselling will give you a clear understanding of the main counselling theories and help you develop vital counselling skills. It will introduce you to the three main branches of counselling - psychodynamic therapy, person-centred therapy and cognitive behavioural therapy - and familiarize you with the key features of each one. Whether you are interested in training as a counsellor, are considering counselling yourself or simply want to become a better communicator, this book will give you confidence and understanding. NOT GOT MUCH TIME? One, five and ten-minute introductions to key principles to get you started. AUTHOR INSIGHTS Lots of instant help with common problems and quick tips for success, based on the author's many years of experience. TEST YOURSELF Tests in the book and online to keep track of your progress. EXTEND YOUR KNOWLEDGE Extra online articles at www.teachyourself.com to give you a richer understanding of counselling. FIVE THINGS TO REMEMBER Quick refreshers to help you remember the key facts. TRY THIS Innovative exercises illustrate what you've learnt and how to use it.
Categories: Psychology

Technology in Counselling and Psychotherapy

Technology in Counselling and Psychotherapy

MAXINE ROSENFIELD HISTORY It seems incredible that as recently as 1997, some practitioners regarded therapy by telephone, anecdotally, as 'not real therapy', and even with some derision. Yet today, many practitioners use the telephone ...

Author: Kate Anthony

Publisher: Macmillan International Higher Education

ISBN: 9781137137579

Category: Psychology

Page: 240

View: 127

Over recent years information technology has become an increasingly important part of counselling and psychotherapy. This innovative and broad-ranging text, with contributions from internationally leading figures, provides an up-to-the-minute, precise and practical guide to the different ways in which technology can be used in therapeutic work, including e-mail and internet relay chat; telephone; video-link and stand-alone software packages. As well as discussing vital ethical, theoretical and practical considerations for practitioners, the authors look at the likely impact of these technologies on therapeutic relationships and the outcomes that can be expected. Technology's impact is explored from the perspectives of both therapists and clients, including individual therapy, groups, supervision and training, and supported by extensive case studies.
Categories: Psychology

Counselling by Telephone

Counselling by Telephone

This is an excellent book covering a great deal of recent thinking about confidentiality, skills, training, quality and supervision in relation to the telephone [with] a useful chapter on its technology in relation to counselling′ - ...

Author: Maxine Rosenfield

Publisher: SAGE

ISBN: 9781446225226

Category: Psychology

Page: 160

View: 342

`Well written, well researched... [the book] contributes to undermining ideas of professional hierarchy, in which long-term face-to-face is top of the pile, and short-term and the phone are the province of the amateur who knows not what they are up to. On the contrary, the counselling process as well as the use of counselling skills are resources that can be much more widely used than is possible if they are restricted to relatively long-term counselling. This is an excellent book covering a great deal of recent thinking about confidentiality, skills, training, quality and supervision in relation to the telephone [with] a useful chapter on its technology in relation to counselling' - Counselling and Psychotherapy, The Journal of the British Association for Counselling and Psychotherapy This book explores the essential skills needed to carry out effective telephone counselling - such as welcoming and establishing a relationship with clients; listening and responding; understanding silences; working with transference and fantasy; and recognizing and reacting to feelings - which are necessarily very often distinct from those involved in face-to-face counselling. Maxine Rosenfield challenges the view that telephone counselling is a poor relation to face-to-face counselling, arguing that for certain clients it may be the therapeutic medium of choice. She examines the benefits to both clients and counsellors of working by telephone, and highlights the technical and practical issues of which counsellors should be aware. She also covers the relatively new concepts of group counselling by telephone and counselling by other media, such as e-mail or letter.
Categories: Psychology

Using Counselling Skills on the Telephone and in Computer mediated Communication

Using Counselling Skills on the Telephone and in Computer mediated Communication

This how-to-do-it book looks at research into counselling on the telephone. It presents the story of a real-life agency and considers the impact of technology such as caller identification and freephone numbers on helping agencies.

Author: Pete Sanders

Publisher:

ISBN: 1898059756

Category: Computer-assisted psychotherapy

Page: 170

View: 346

Categories: Computer-assisted psychotherapy

An Introduction to Workplace Counselling

An Introduction to Workplace Counselling

Along with the recent growth of the helpline industry there appears to be a shift towards telephone counselling as opposed to facetoface work. It is particularly favoured by EAP programmes in the UK and yet American EAPs, ...

Author: Loretta Franklin

Publisher: Macmillan International Higher Education

ISBN: 9781137140296

Category: Social Science

Page: 280

View: 372

An Introduction to Workplace Counselling is a highly accessible and practical guide to counselling and the particular demands of the workplace setting. It covers basic practice issues central to all therapeutic work, including the relationship between theory and practice; client and practice management; skills and process; and difference issues. It also explores specific workplace issues including organizational culture; the role of counselling at work; and interventions. Taking into account the diversity of work experiences and different types of counselling training, a variety of approaches and theoretical views are discussed to help readers make sense of concepts and integrate them in a practical way. As well as being an invaluable course text, An Introduction to Workplace Counselling will be essential reading for all those counselling in organizations or wishing to integrate counselling skills into their work environment.
Categories: Social Science

Basic Personal Counselling A Training Manual for Counsellors

Basic Personal Counselling  A Training Manual for Counsellors

We have made the point previously that in our opinion telephone Telephone counselling is more difficult than face-to-face counselling. It is, counselling can however, an extremely valuable form of counselling.

Author: David Geldard

Publisher: Cengage AU

ISBN: 9780170364362

Category: Counseling

Page: 400

View: 477

Basic Personal Counselling is an easy to read introduction to counselling that reflects current best practice. It teaches core interviewing skills and provides a framework of practical examples and training group exercises to enable students to progressively build a skill repertoire. The book is designed to prepare students for field placement and therefore has a strong vocational focus. • Introduces counselling skills in a logical sequence and provides practical examples of the skills in action • Discusses the process of change involved in counselling • Provides approaches for counselling people with specific problems such as anger, depression, grief, suicidal ideation • Discusses professional issues including: confidentiality, ethics, record keeping
Categories: Counseling

An A Z of Counselling Theory and Practice

An A Z of Counselling Theory and Practice

Difficulties of telephone counselling mainly arise from the lack of visual contact and total reliance on verbal language . However , for many people this service is proving useful . Listening , essential in any counselling , is crucial ...

Author: William Stewart

Publisher: Nelson Thornes

ISBN: 0748795928

Category: Psychology

Page: 555

View: 144

The broad perspective, multidisciplinary approach of the second edition makes it invaluable in the counselling context at any level. It is comprehensive enough for full-time counsellors and students but it is also a resource for health care professionals for whom counselling is an intrinsic component of their practice.
Categories: Psychology

Adolescent Counselling Psychology

Adolescent Counselling Psychology

Online and telephone counselling It is important to begin this section by highlighting that there are those who would challenge the view that therapy mediated through the internet or telephone is not 'real' therapy.

Author: Terry Hanley

Publisher: Routledge

ISBN: 9781136243271

Category: Psychology

Page: 200

View: 905

Adolescent Counselling Psychology: Theory Research and Practice provides a thorough introduction to therapeutic practice with young people. As an edited text, it brings together some of the leading authorities on such work into one digestible volume. The text is divided into three major sections.The first provides a context to therapeutic work with young people. This outlines the historical background to such work, the types of settings in which individuals work and the allied professions that they will encounter. Following on from this, the second section introduces the psychology of adolescence and provides an overview of the research into youth counselling. Finally, the third section considers more applied issues. Initially the infrastructure of counselling services is discussed before moving on to reflect upon pluralistic therapeutic practice. To end, the ways in which outcomes may be assessed in such work are described. In covering such a wide territory this text acts as an essential resource to practicing counselling psychologists and other mental health professionals. It provides a foundation to the work that individuals are undertaking in this arena and advocates that individuals enter into therapeutic work in a critically informed way. At the heart of such considerations is the need to utilise psychological theory alongside research findings to inform therapeutic decision making.
Categories: Psychology

Understanding Assessment in Counselling and Psychotherapy

Understanding Assessment in Counselling and Psychotherapy

Imagine you are a client attending a telephone assessment. ... In her book on telephone counselling Rosenfield (1997) cites research by McLennan that investigated the accuracy of telephone assessments and compared different counsellors ...

Author: Sofie Bager-Charleson

Publisher: Learning Matters

ISBN: 9780857254757

Category: Psychology

Page: 152

View: 925

This book offers students and trainees a thorough guide to clinical assessment. It covers different types of clinical assessment and explores the implications of the alternative views on clients' needs and treatment. It explores clinical assessment as an 'art and science' and brings the reader up to date with new requirements placed on therapists in both organisational and clinical practice based settings. In addition to outlining models for clinical assessment, it looks at the use of evidence-based practice in assessments. There are sections on doing assessments within organisations as well as from private practice.
Categories: Psychology

Counselling Skills For Nurses Midwives And Health Visitors

Counselling Skills For Nurses  Midwives And Health Visitors

are well placed to integrate their counselling skills with the skills they have gained and refined in the management of ... Telephone counselling Given that telephone and Internet counselling is becoming more commonplace it needs to be ...

Author: Freshwater, Dawn

Publisher: McGraw-Hill Education (UK)

ISBN: 9780335207817

Category: Psychology

Page: 121

View: 750

This book examines contemporary developments in nursing and health care in relation to the fundamental philosophy of counselling, the practicalities of counselling and relevant theoretical underpinnings. Community nurses often find themselves in situations which require in-depth listening and responding skills: for example, in helping people come to terms with chronic illness, disability and bereavement.
Categories: Psychology

The Therapeutic Relationship in Counselling and Psychotherapy

The Therapeutic Relationship in Counselling and Psychotherapy

Telephone. and. Online. Counselling. Relationships. Chapter. Outline. This chapter discusses: The advantages of telephone and online therapy. Boundaries and the therapeutic frame. Communicating in telephone and online relationships.

Author: Rosanne Knox

Publisher: SAGE

ISBN: 9781473916845

Category: Social Science

Page: 168

View: 229

Unravelling the issues surrounding the therapeutic relationship, this book highlights the importance of the relationship itself, of the client as a proactive agent in the process, and of the need for partnership and collaboration for effective therapy to take place. It will provide trainees and newly qualified therapists with the knowledge and skills they need to practice on a level of deep understanding and confidence.
Categories: Social Science

Counselling in India

Counselling in India

Telephone-based helpline services operate on the principle that the first call may be the last call; ... A call comes in from a caller, is received by a telephone counsellor, who then proceeds to extend the service that is asked for.

Author: Sujata Sriram

Publisher: Springer

ISBN: 9789811005848

Category: Psychology

Page: 226

View: 207

This volume provides a critical and reflexive view into the counselling profession in India. Counselling and psychotherapy are emergent fields in India; there is inadequate synergy between theory and practice at present, as psychotherapy and counselling practice in the field have not sufficiently informed research, and vice versa. While research on counselling, the counselling process and training, and development of counsellors is extremely vital for the growth of the profession, practitioners seldom feel the need to wear the lens of the researcher. Drawing upon primary research on counsellors and psychotherapists in different parts of India, this volume bridges this gap and discusses the personal and professional journeys of counsellors at various stages of their career, which in turn facilitates further research on counselling in India. The chapters discuss practical issues like the challenges faced by novice counsellors, which contribute to feelings of inadequacy and incompetence; synergy between the personal and professional lives of counsellors and the effect of the counselling process on the self; elements that go into training and how counselling education could be positioned and developed; the use of creative arts in therapy; and the role of school counsellors and the process of negotiating boundaries among various stakeholders in the school system. The volume also examines ethical dilemmas in the field, which have wider policy ramifications.
Categories: Psychology

GERONTOLOGICAL COUNSELLING

GERONTOLOGICAL COUNSELLING

A research conducted by SAGE Counselling Centre has underscored the efficacy of telephone counselling for older persons, in alleviating depression and anxiety (Ko & Ko, 1996). The SAGE helpline was found to be a very useful means of ...

Author: KALYANI K. MEHTA & HELEN

Publisher: Write Editions / Tusitala (RLS) Pte Ltd

ISBN: 9789810799281

Category: Older people

Page: 136

View: 575

Gerontological Counselling is a trainer’s guide to counselling elders and their family members from Asian backgrounds. It places emphasis on: • Ageing processes and issues • Counselling older persons and their families • Culture-specific factors which affect the experiences of older persons Counsellors and social workers who work with older people and their families, managers of day care centres and residential institutions, policymakers who wish to be informed about the subject, professional caregivers and those who intend to give professional instruction through workshops will find this handbook essential and useful.
Categories: Older people

Counselling Skills for Health Professionals

Counselling Skills for Health Professionals

Clearly , telephone counselling calls for a very different range of skills from face - to - face counselling , in that all non - verbal means of communication between the two people are lost and verbal intervention is almost the only ...

Author: Philip Burnard

Publisher: Nelson Thornes

ISBN: 0748739769

Category: Medical

Page: 256

View: 186

An introduction to basic theoretical and practical skills essential for all health care professionals. Early chapters explore theoretical issues relating to the nature of counseling and self-awareness. Later chapters consider specific skills and discuss ways in which counseling skills can be learned. Includes individual and group exercises. This third edition contains new material on aggression and personal safety.
Categories: Medical

Counselling a Survivor of Child Sexual Abuse

Counselling a Survivor of Child Sexual Abuse

It offers a national telephone helpline and support by letter, and produces a quarterly newsletter. British Association for Counselling and Psychotherapy (BACP) 1 Regent Place Rugby Warwickshire CV21 2PJ Tel: 0870 443 5252 Email: ...

Author: Richard Bryant-Jefferies

Publisher: CRC Press

ISBN: 9781315344799

Category: Medical

Page: 192

View: 486

This book provides a vivid insight into working with a client who is a survivor of child sexual abuse. Using fictitious dialogue it illustrates the person-centered approach and relates it to how memories can surface, and the impact that this can have on the client and counselor. It provides a deep insight into the counseling relationship and the counselor’s use of supervision, highlighting discussion points throughout to aid training and reflection. It is essential reading for all counseling trainers and psychotherapists and all other health professionals dealing with people who have suffered sexual abuse in childhood.
Categories: Medical

Counselling for Asperger Couples

Counselling for Asperger Couples

... Digby 9, 134 task planning difficulties 97, 100 Task Planning strategy 97, 100, 113h teddy bear visual message 108 telephone conversations 103f, 104, 105, 107–8, 118h telephone counselling 124 text messages 108 theory of mind 49–50, ...

Author: Barrie Thompson

Publisher: Jessica Kingsley Publishers

ISBN: 1846428319

Category: Psychology

Page: 144

View: 936

Counselling for Asperger Couples is the first book to provide a complete model for counselling couples where one partner has Asperger Syndrome (AS). The book provides details of the seven different stages of the model and includes anecdotal evidence from clients who have used it and whose relationships have been greatly helped by it. The author explains the importance of initial separate counselling and describes the co-counselling process, using case studies to demonstrate how the process works. The book offers a wealth of valuable advice on improving communication and cooperation and includes photocopiable activity sheets that couples can fill in and use to help understand each other better. Strategies and visual aids are also offered for dealing with or preventing anticipated future miscommunications. Based on considerable experience, this book will be invaluable for counsellors treating couples where one partner has Asperger Syndrome, or for couples that want to improve their relationship but may not have access to counselling. It will also be useful to teachers wanting better communication with AS pupils or parents wanting better communication with an AS child.
Categories: Psychology

Balancing Acts

Balancing Acts

Telephone counselling is in a fast growth phase . Not only are voluntary Helplines continuing to multiply and to embrace areas of work requiring higherlevel counselling skills , but counselling on the telephone is also expanding rapidly ...

Author: Hazel Johns

Publisher: Psychology Press

ISBN: 0415165458

Category: Psychology

Page: 224

View: 460

In this book, counsellors, trainers and supervisors discuss the tensions, conflicts and complexities involved in many of the aspects of being a trainer, being a trainee and the elements of counselling training itself. Through innovative research and lively first-hand accounts, Balancing Acts explores both individual trainer development and course design and management in counselling and other training contexts in the helping professions. Using both research and the reflections of experienced counsellors to explore issues that affect their professional practice, Balancing Acts is a valuable resource for all those involved in adult learning.
Categories: Psychology