The Art of Talking So That People Will Listen

The Art of Talking So That People Will Listen

is totally inadequate in showing us how to put the two together so that people will see the picture we want them to see. The Art of Talking So That People Will Listen fills that void in our training. You and I can talk so that people ...

Author: Paul W. Swets

Publisher: Simon and Schuster

ISBN: 9781439137192

Category: Psychology

Page: 304

View: 491

Talking comes naturally…but getting people to listen is an art. This guide provides you with practical, proven strategies for mastering the art of effective, persuasive communication—the skill most essential to your enjoyment of other people and the achievement of personal success.
Categories: Psychology

The Art of Talking So that People Will Listen

The Art of Talking So that People Will Listen

This brand-new guide provides you with practical, proven strategies for mastering the art of effective, persuasive communication the--skill most essential to your enjoyment of other people and the achievement of personal success.

Author: Paul W. Swets

Publisher: Prentice Hall

ISBN: 0130478377

Category: Interpersonal communication

Page: 188

View: 732

Talking comes naturally...but getting people to listen is an art. This brand-new guide provides you with practical, proven strategies for mastering the art of effective, persuasive communication the--skill most essential to your enjoyment of other people and the achievement of personal success.
Categories: Interpersonal communication

How to Talk So People Will Listen

How to Talk So People Will Listen

The Ten Commandements of Giving a Speech There are entire books written on the art of making a speech—but you don't have to read them. I'm going to give you ten points that, if you remember and practice them, they will go a long way to ...

Author: Steve Brown

Publisher: Baker Books

ISBN: 9780801061448

Category: Language Arts & Disciplines

Page: 176

View: 962

Words are powerful when they are used correctly. If readers want to motivate their kids or employees, convince bosses to give them a raise, speak with confidence to large groups of people, or give a report that won't leave people snoozing, How to Talk So People Will Listen is the classic resource they need. Expert communicator Steve Brown shows readers how to speak with authority, win an argument, overcome their fears of public speaking, and more.
Categories: Language Arts & Disciplines

Listen Up or Lose Out

Listen Up or Lose Out

7 A. Wolvin and C. G. Coakley, Listening, 5th ed. (Chicago: Brown & Benchmark, 1996), p. 285. 8 P. Swets, The Art of Talking So That People Will Listen (Englewood Cliffs, NJ: Prentice-Hall, 1983), p. 41. 9 S. Minuchin, Family Healing: ...

Author: Robert Bolton

Publisher: AMACOM

ISBN: 9780814432020

Category: Business & Economics

Page: 272

View: 173

Most people retain only a fraction of what they hear, resulting in miscommunications and lost opportunities. But learning how to actively listen and absorb what a person is saying, thinking, and feeling can set the stage for dramatically improved relationships and increased personal success.In Listen Up or Lose Out, communications expert Robert Bolton highlights the underestimated and not well utilized tool of active listening and explains how it can be used to gather perspectives, bridge differences, and resolve problems. By breaking down listening into a set of learnable skills such as avoiding the urge to criticize, question, or advise; focusing on the speaker’s point of view; asking the right questions, in the right order; and learning how to read people’s feelings and reflect them back, Bolton explains how one can become a skilled listener who experiences fewer conflicts, makes better decisions, and discovers opportunities that others might miss. Whether personally or in business, could you benefit from better communication? Give listening a try!
Categories: Business & Economics

How to Talk So Your Teenager Will Listen

How to Talk So Your Teenager Will Listen

His first book , The Art of Talking So That People Will Listen ( Prentice Hall Press , 1983 ) is in its ninth printing . Dr. Swets is Minister to Families at Second Presbyterian Church in Memphis , Tennessee . JUDSON SWETS was elected ...

Author: Paul W. Swets

Publisher: W Publishing Group

ISBN: 0849931053

Category: House & Home

Page: 213

View: 827

Describes the special characteristics and problems of adolescence, stresses the importance of listening, and gives advice on making decisions handling major problems and resolving conflicts
Categories: House & Home

A B C s of Behavioral Forensics

A B C  s of Behavioral Forensics

In his magnificent book, The Art of Talking So That People Will Listen, Paul Swets provided an outstanding explanation of both intent and outcome: Manipulation aims at control, not cooperation. It results in a win/lose situation.

Author: Sridhar Ramamoorti

Publisher: John Wiley & Sons

ISBN: 9781118417249

Category: Business & Economics

Page: 304

View: 864

Get practical insights on the psychology of white-collar criminals—and how to outsmart them Understand how the psychologies of fraudsters and their victims interact as well as what makes auditors/investigators/regulators let down their guard. Learn about the psychology of fraud victims, including boards of directors and senior management, and what makes them want to believe fraudsters, and therefore making them particularly vulnerable to deception. Just as IT experts gave us computer forensics, we now have a uniquely qualified team immersed in psychology, sociology, psychiatry as well as accounting and auditing, introducing the emerging field of behavioral forensics to address the phenomenon of fraud. Ever wonder what makes a white-collar criminal tick? Why does she or he do what they do? For the first time ever, see the mind of the fraudster laid bare, including their sometimes twisted rationalizations; think like a crook to catch a crook! The A.B.C.'s of Behavioral Forensics takes you there, with expert advice from a diverse but highly specialized authoring team of professionals (three out of the four are Certified Fraud Examiners): a former accounting firm partner who has a PhD in psychology, a former FBI special agent who has been with investigative practices of two of the Big Four firms, an industrial psychiatrist who has worked closely with the C-level suite of large and small companies, and an accounting professor who has interviewed numerous convicted felons. Along with a fascinating exploration of what makes people fall for the common and not-so-common swindles, the book provides a sweeping characterization of the ecology of fraud using The A.B.C.'s of Behavioral Forensics paradigm: the bad Apple (rogue executive), the bad Bushel (groups that collude and behave like gangs), and the bad Crop (representing organization-wide or even societally-sanctioned cultures that are toxic and corrosive). The book will make you take a longer look when hiring new employees and offers a deeper more complex understanding of what happens in organizations and in their people. The A.B.C. model will also help those inside and outside organizations inoculate against fraud and make you reflect on instilling the core values of your organization among your people and create a culture of excellence and integrity that acts as a prophylactic against fraud. Ultimately, you will discover that, used wisely, behavioral methods trump solely economic incentives. With business fraud on the rise globally, The A.B.C.'s of Behavioral Forensics is the must-have book for investigators, auditors, the C-suite and risk management professionals, the boards of directors, regulators, and HR professionals. Examines the psychology of fraud in a practical way, relating it to aspects of fraud prevention, deterrence, detection, and remediation Helps you understand that trust violation—the essence of fraud—is a betrayal of behavioral assumptions about "trusted" people Explains how good people go bad and how otherwise honest people cross the line Underscores the importance of creating a culture of excellence and integrity that inoculates an organization from fraud risk (i.e., honest behavior pays, while dishonesty is frowned upon) Provides key takeaways on what to look for when hiring new employees and in your current employees, as well as creating and maintaining a culture of control consciousness Includes narrative accounts of interviews with convicted white-collar criminals, as well as interpretive insights and analysis of their rationalizations Furnishes ideas about how to enhance professional skepticism, how to resist fraudsters, how to see through their schemes, how to infuse internal controls with the people/behavioral element, and make them more effective in addressing behav
Categories: Business & Economics

Wake Up Your Call Center

Wake Up Your Call Center

It is also important to reinforce positive interactions with your customers , like : You're so pleasant , Mr. Peters . ... from Paul W. Swets ( from his book The Art 5 Levels of Listening of Talking So That People Will Listen ) .

Author: Rosanne D'Ausilio

Publisher: Purdue University Press

ISBN: 1557533873

Category: Business & Economics

Page: 212

View: 349

Annotation Fourth edition includes the Training Imperative, Self Service, Updated Statistics, and Expanded References.
Categories: Business & Economics

Customer Service Handbook

Customer Service Handbook

NewYork: Time Warner Book Group, 2004. Stanley, Thomas J. and William D. Danko. The Millionaire Next Door. NewYork: Pocket Books, 2000. Swets, Paul W. The Art of Talking So That People Will Listen. NewYork: First Fireside Edition, 1992.

Author: Valerie H. Lunden

Publisher: Valerie H. Lunden

ISBN: 9780982253915

Category: Business & Economics

Page: 178

View: 840

This book discusses the why, when and how to offer customer service (the right way). The right way produces companies that know how to extend their business life and expand future profits. The wrong way produces companies that treat their customers as transitory, and in the process become transitory themselves. Providing high quality service is optional, but always advisable. Service delivery is that all important bridging device that establishes positive associations between customers and the brand of an organization. The efforts to win over customer loyalty begin well before the purchase is made and continue indefinitely. When presented as part of a series of deliberate expectations, high quality customer service delivers greater brand recognition, improves customer retention, and builds company longevity.
Categories: Business & Economics

More Brief Therapy Client Handouts

More Brief Therapy Client Handouts

Acquire effective, assertive speaking patterns. • General literature:BeyondFight,Flee,andFreeze:Flow;Actingas If: The Art ofConfirming; AskingQuestions: The Art of Inquiry; Active Listening: The Mirror Mind; Talking So People Will ...

Author: Kate Cohen-Posey

Publisher: John Wiley & Sons

ISBN: 0470923679

Category: Psychology

Page: 288

View: 644

The highly anticipated follow-up to Brief Therapy Client Handouts?now with even more practical, therapeutically sound strategies for helping clients change behaviors and address problems. Building on the success of Brief Therapy Client Handouts, this unique sourcebook provides a comprehensive collection of over 200 jargon-free, ready-to-use psycho-educational handouts, including concise articles, exercises, visual aids, self-assessments, and discussion sheets that support your clients before, during, and between sessions. Featuring a strong focus on mindfulness and cognitive therapy, More Brief Therapy Client Handouts incorporates sensitively written handouts addressing timely topics such as positive counseling strategies, psycho-spirituality, and using trance for pain management and weight loss. This exceptional resource features: A helpful Therapist Guide opens each chapter with learning objectives and creative suggestions for use of material More handouts devoted to parents, couples, families, and children Strategies and tasks within each handout for clients to do on their own or in the therapist's office as part of the session Assessment questionnaires targeting specific issues, including personality traits, automatic thoughts, core beliefs, symptoms of panic, and repetitious thoughts and behavior Exercises and worksheets such as Power Thinking Worksheet, Thought Record and Evaluation Form, Thought Changer Forms, Self-Talk Record, Selves and Parts Record, and Daily Food Log Practical and empowering, More Brief Therapy Client Handouts helps you reinforce and validate ideas presented in therapy and reassure clients during anxious times in between sessions. With a user-friendly design allowing you to easily photocopy handouts or customize them using the accompanying CD-ROM, this therapeutic tool will save you precious time and maximize the full potential of the material.
Categories: Psychology