The Global Advantage

The Global Advantage

the GLOBAL ADVANTAGE How World-Class Organizations Improve Performance Through Globalization Copyright © 1999 by Michael J. Marquardt. All rights reserved. ... (Improving human performance) Includes bibliographical references and index.

Author: Michael J. Marquardt, Ed.D.

Publisher: Routledge

ISBN: 9781136357831

Category: Business & Economics

Page: 266

View: 938

In an economy where companies must globalize or perish, only a few have successfully taken their business to the world level. 'The Global Advantage' zeros in on 40 preeminent global companies, located across six continents. A key feature of this book is the author's 'GlobalSuccess' model, based on the research and work he has done with hundreds of global executives around the world. 'The Global Advantage' reveals his discoveries and evaluates how these leaders are bringing their corporations into the global stratosphere. The 'GlobalSuccess' model, build upon the authors experiences and ideas, shows you how to globalize your: * corporate culture * human resources * strategies * operations * structure * learning You will find specific strategies and principles for globalizing your organization's six dimensions, as defined by the 'GlobalSuccess' model, as well as what steps your company should take to move toward global status. In addition, the 'GlobalSuccess' capability and readiness profile helps you to measure the current level of globalization in your company, as well as how your company's globalization compares with that of your competitors.
Categories: Business & Economics

Human Performance Consulting

Human Performance Consulting

IMPROVING HUMAN PERFORMANCE SERIES Series Editor: Jack Phillips, Ph.D. Accountability in Human Resource Management ... Murray Dalziel, Ph.D. and Jackie Hill, Editors Bottom-Line Training Donald J. Ford The Global Advantage Michael J.

Author: James S. Pepitone

Publisher: Routledge

ISBN: 9781136397448

Category: Business & Economics

Page: 280

View: 739

New rules require a new game plan. More than 80% of today's workforce comprises knowledge-and service-based workers, rendering obsolete the conventional understanding of organizational performance. New work roles require new managerial skills and methods. This innovative book shows how 'new human performance specialists' can mold and construct work situations that enhance performance, productivity, and profits. The methods go beyond individual improvement and show how to create and sustain work situations that foster high levels of performance. 'Human Performance Consulting' presents a comprehensive framework for designing and implementing highly effective, results-orientated programs that improve employee performance. It gives managers and human-performance professionals proven methods for boosting any organization's workforce productivity and operational performance - and without huge capital expenditures, high-profile programs, and major upheavals. James Pepitone describes the role of the internal performance consultant and explains how these individuals can add financial value to any organization by guiding human performance improvement. Case studies and examples give you a solid foundation for identifying and diagnosing performance problems. Step-by-step instructions supply guidelines for working with existing management to make skillful changes that will improve performance and add measurable value.
Categories: Business & Economics

Human Performance Models Revealed in the Global Context

Human Performance Models Revealed in the Global Context

and attitudes to discover and analyze performance gaps, plan for future improvements in human performance, and design and develop cost-effective interventions to close performance gaps by applying appropriate learning theories and ...

Author: Victor C.X. Wang

Publisher: IAP

ISBN: 9781607528807

Category: Education

Page: 189

View: 248

As globalization brings different cultures together, human performance interventions and training solutions may be strained by cultures, policies and other lines of thinking specific to a particular country, region or continent. What is considered a systematic process of discovering and analyzing important human performance gaps, such as designing and developing costeffective and ethically justifiable strategies to close those gaps, implementing the strategies, and evaluating the financial results in one country may not apply in another. Human Performance Models Revealed in the Global Context powerfully presents different models of human performance from across the globe, and enables readers to understand a much broader range of interactions, perceptions, models, and possibilities for HR management, training and development. Human performance is high on the agenda of organizations around the globe because they must raise the level of company performance and bring about organizational change in order to continue to survive and thrive in a global economy. Human Performance Models Revealed in the Global Context unveils worldwide, lessons about organizations facing similar, and different challenges focusing on this pressing need to improve human performance. Indeed human performance is seen as the greatest asset to affect organizational performance than any other. Although physical, financial, intangible, and other assets are crucial in varying degrees in different organizations, human performance is the “glue” that holds all the other assets together and guides their use to achieve results. Effective use of an organizational human capital will no doubt be one of the most valuable strategies to help a firm gain a competitive advantage in this global, and changing, economy. Human Performance Models Revealed in the Global Context's valuable presentation of the developments and future of this field is informative and inspiring for a wide readership, because of its broad constellation of cases, its insights and recommendations and foundational lessons for guiding human performance initiatives in organizations. Readers who will find the volume valuable will include a wide spectrum including, trainers in Human Resource Development; Human Resource Managers; Military trainers; adult learning professionals; business administrators and aspiring administrators; public school administrators; business managers; nonprofit, NGO, hospital and community organization administrators;, managers, directors, and supervisors; educational administrators; college professors/teachers, undergraduate and graduate students.
Categories: Education

Bottom Line Call Center Management

Bottom Line Call Center Management

... L. Kirkpatrick The Global Advantage Michael Marquardt Handbook of Training Evaluation and Measurement Methods, 3”' Edition Jack Phillips Human Performance Consulting James S. Pepitone Human Performance Improvement William Rothwell, ...

Author: David L. Butler

Publisher: Routledge

ISBN: 9781136426216

Category: Business & Economics

Page: 178

View: 424

'Bottom-Line Call Center Management breaks new ground by addressing key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's disposal. Drawing on the author's unique data sets and years of research experience in the industry, 'Bottom-Line Call Center Management' helps call center managers evaluate their current status, implement cost-effective changes, and measure results of their changes to ensure a culture of accountability within the call center at all levels increasing the bottom line. The processes include an evaluation of current customer service representatives, defining, delimiting and assessing the labor shed of the center, and exploring the customer service representative's unique skills and leveraging those skills into a unique and dynamic work environment. Likewise, the process also determines the learning skills and competencies necessary to meet and exceed the basic requirements for all call centers. Furthermore, each step has a pre, in-process, and post evaluation to ensure projects are progressing according to plan. Lastly, all evaluations are measured against the bottom line through a return on investment (ROI) model. The framework for this book uses the culture of call centers, defined and lived through the customer service representatives, as the lens to view all processes, measurements, accountability and return on investment. This framework is critical since there has been much emphasis on technology-as-a-solution which treats the employees as a hindrance instead of the enablers of positive change. Likewise, customer service representatives eventually act as strong determinants of success with the call center and thus the bottom line.
Categories: Business & Economics

Return on Investment in Training and Performance Improvement Programs

Return on Investment in Training and Performance Improvement Programs

... The Global Advantage Michael J. Marquardt Handbook of Training Evaluation and Measurement Methods, 3rd Edition Jack J. Phillips Human Performance Consulting James S. Pepitone Human Performance Improvement William J. Rothwell, ...

Author: Jack J. Phillips

Publisher: Routledge

ISBN: 9781136368325

Category: Business & Economics

Page: 344

View: 536

The second edition of this bestselling book, 'Return on Investment in Training and Performance Improvement Programs,' guides you through a proven, results-based approach to calculating the Return on Investment in training and performance improvement programs. Jack Phillips has composed user-friendly ROI calculations, plus: *ten post-program data collection methods *ten strategies for determining the amount of improvement that is directly linked to training programs *ten techniques for converting both hard and soft data to monetary values 'Return on Investment in Training and Performance Improvement Programs, Second Edition' continues as a primary reference for learning how to utilize ROI to show the contribution of training, education, learning systems, performance improvement, and change initiatives throughout organizations. The book also details implementation issues, provides worksheets, and pinpoints non-monetary program benefits. A case study takes the reader through the ROI process step-by-step.
Categories: Business & Economics

Corporate Performance Management

Corporate Performance Management

IMPROVING HUMAN PERPorstance SERIES ... L. Kirkpatrick The Global Advantage Michael J. Marquardt Handbook of Training Evaluation and Measurement Methods, 3rd Edition Jack J. Phillips Human Performance Consulting James S. Pepitone Human ...

Author: David Wade

Publisher: Routledge

ISBN: 9781136413902

Category: Business & Economics

Page: 225

View: 714

Business experts, business economists, and organizational psychologists agree that a specific business strategy must be chosen for a corporation to excel. Beyond the strategy, companies must have a performance measurement system that ties every aspect of the organization - from the boardroom to the factory floor - to the strategy. In their book 'Corporate Performance Management', noted authors David Wade and Ron Recardo show companies how to craft a strategic focus and create sound business strategy by using a unique and pragmatic performance-measurement system. Concepts in the book are illustrated by 'real world' case studies. It provides tools and techniques to show how to apply the concepts within an organization. David Wade is the director of performance measurement for Aetna, Inc., and the author of several business-related books and articles. Ron Recardo is the founder and managing partner of The Catalyst Consulting Group, L.L.C. The author of several articles and books, he is a frequent speaker at meetings of professional associations, trade groups, and senior executives.
Categories: Business & Economics

Planning and Managing Human Resources

Planning and Managing Human Resources

Reynolds , C. Global compensation and benefits in transition . Compensation and Benefits Review 32 , no . 1 ( 2000 ) : 28-38 . Robertson , R. In - house certification . Performance Improvement 38 , no . 9 ( 1999 ) : 26–34 .

Author: William J. Rothwell

Publisher: Human Resource Development

ISBN: 0874257182

Category: Business & Economics

Page: 582

View: 541

The completely revised and updated new edition of Planning & Managing Human Resources will help you successfully implement the steps of strategic planning for human resources. Learn how to establish a strategic human resources plan that will contribute to your organization's business plan and ensure you outperform your competitors.
Categories: Business & Economics

Learning in Chaos

Learning in Chaos

Improving Human Performance in Today's Fast-changing, Volatile Organizations James Austin Hite ... and Richard A. Swanson Bottom-Line Training Donald J. Ford The Global Advantage Michael J. Marquardt Handbook of Training Evaluation and ...

Author: James Austin Hite

Publisher: Routledge

ISBN: 9780884154273

Category: Business & Economics

Page: 300

View: 993

Change is function characteristic of any organization. Hite explains how that organization can still adapt and grow by incorporating change into its structure instead of trying to control it.
Categories: Business & Economics

Elements of Human Performance

Elements of Human Performance

The generality of global letter advantage and its presumed perceptual locus have not remained undebated. For example, some studies have reported response conflict between letters, such as in a Stroop task. Naming a local letter might ...

Author: Andries F. Sanders

Publisher: Psychology Press

ISBN: 9781134796816

Category: Psychology

Page: 592

View: 738

This book presents a review of research on reaction processes and attention as it has evolved over the last 40 years in the context of the information processing tradition in cognitive psychology. It is argued and demonstrated that issues of reaction processes and attention are closely interconnected. Their common conceptualization can be seen in terms of limited processing capacity on the one hand, and stage analysis on the other. This volume concludes that, at present, a stage analysis metaphor offers better prospects as a conceptual starting point; the limited capacity metaphor was strongly tied to the digital computers of the 60s. The emphasis of the book is on behavioral research, but summaries of related findings on evoked potentials and other psychophysiological variables are included as well. From this perspective, it may be of interest to neuropsychologists who want to learn about the present state of cognitive experimental paradigms. Elements of Human Performance also addresses the question of the relationship between basic research and applications in the said areas. This is particularly urgent in view of the now common notion that the results of many simplified laboratory tasks may be artifactual and of little applied value. A back-to-back research strategy is outlined to assess the validity of basic research results for real-life tasks.
Categories: Psychology

Human Performance Improvement

Human Performance Improvement

It is possible to focus this coaching on what is going right and how to leverage strengths to advantage. ... Line/operating managers are typically not taught principles of human performance improvement in training or in educational ...

Author: William J. Rothwell

Publisher: Routledge

ISBN: 9781315299457

Category: Business & Economics

Page: 234

View: 270

Organizations are under pressure to build and sustain competitive advantage with and through people. For that reason, managers continue to demand results from workers and look for as many ways as possible to increase productivity and decrease the costs of doing business. Human performance improvement (HPI) is a systematic approach to securing better performance from people. This book provides a thorough overview of the theory and practice of HPI, looking at the long-term action plan and specific interventions that can improve productivity and address performance problems. This new edition provides up-to-date references and sources, examines the manager’s role in HPI in more detail than previous editions, and explores how to build on human performance improvement strengths and opportunities. Written by a group of highly respected authors in the field, this book will show you how to discover and analyze performance gaps, plan for future improvements in human performance, and design and develop cost-effective interventions to close performance gaps. HPI is not a tool reserved exclusively for training and development practitioners, human resource specialists, or external consultants. Almost anyone can use it, including managers, supervisors, and even employees, making this book vital reading for anyone looking to improve human performance.
Categories: Business & Economics