The Handbook of Design Management

The Handbook of Design Management

service sector. The first book that looked at the management of service design (Hollins and Hollins 1991) was written with the realization that there was little manufacturing in and around London and most people were employed in the ...

Author: Rachel Cooper

Publisher: A&C Black

ISBN: 9781847884909

Category: Design

Page: 544

View: 448

The management of design has emerged as central to the operational and strategic options of any successful organization. The Handbook of Design Management presents a state of the art overview of the subject - its methodologies, current debates, history and future. The Handbook covers the breadth of principles, methods and practices that shape design management across the different design disciplines. These theories and practices reach from the operational to the strategic, from the product to the organization. Bringing together leading international scholars, the Handbook provides a guide to the latest research in the field. It also documents the shifts that have been taking place both in management and in design which have highlighted the value of design thinking and design education to organizations. Presenting the first systematic overview of the subject - and offering a wide range of examples, insights and analysis - the Handbook is an invaluable resource for researchers and students in design and management as well as for design practitioners and professional managers.
Categories: Design

The Palgrave Handbook of Service Management

The Palgrave Handbook of Service Management

To position the development of the “systems turn” in service design, this section begins by providing a brief overview of the early views of service design in academic literature on service management and then shows how the discourse ...

Author: Bo Edvardsson

Publisher: Springer Nature

ISBN: 9783030918286

Category: Business & Economics

Page: 1031

View: 177

This handbook provides an innovative, thorough overview of service management. It draws together an impressive, international group of leading scholars who offer a truly global perspective, exploring current literature and laying out guidance for future research. Beginning with defining service as a perspective on value creation, and service management as “a set of organizational competencies for enabling and realizing value creation through service,” it then moves on to follow the evolution of service research. From there, the book is structured into six main themes: perspectives on service management; service strategy; service leadership and transition; service design and innovation; service interaction; quality and operations; and service management and technology. This book is valuable reading for academics, lecturers, and students studying service management, operations management, and service research.
Categories: Business & Economics

The IT Service Part 2 The Handbook

The IT Service Part 2     The Handbook

Category Subcategory Service solution – service design topology Service transition plan Service operational acceptance plan Service acceptance criteria According to the ITIL core book on service design, the SDP should contain, ...

Author: Pierre Bernard

Publisher: Van Haren

ISBN: 9789087537005

Category: Education

Page: 412

View: 855

Since the early 2000s numerous external scenarios and drivers have added significant pressures upon the IT organisations. Among many, these include: Regulatory compliance: data privacy requirements and corporate scandals have focused a requirement for transparency – with high impact on IT organisations Economic pressures: require IT organisations to more closely align with business imperatives. The outcome has been an explosion of ‘standards’ and ‘frameworks’ each designed to support the IT organisation as it demonstrates to the world that they are the’ rock’ of an organisation: strong, reliable, effective and efficient. Most of these standards and frameworks have great elements but no organisation can adopt them all – and many were created without sufficient considerations for interoperability. The IT Service (in 2 parts) looks at the key and very simple goals of an IT organisation and clearly and succinctly presents to the reader the best ‘rock solid’ elements in the Industry. It then shows how all the key elements can easily ‘crystallise’ together –with great templates and check-lists. In Part 1 (another book) the reader is presented with the simple objectives that the IT department really must address. In Part 2 (this book) the reader gains expert advice on how the components of IT Service are ‘crystallised’ in a real environment. There’s a delightfully simple set of steps: OVERVIEW OF THE SERVICE DESIGN PACKAGE THE SERVICE STRATEGY ASPECTS Of SERVICE DESIGN OUTPUTS OF THE SERVICE DESIGN PHASE OUTPUTS OF THE SERVICE TRANSITION PHASE OUTPUTS OF THE SERVICE OPERATION PHASE Within these the Author gives a very simple set of templates (or tells you where they are to be found), practical guidance and very simple checklists. It’s up the reader how far you develop each stage: a lot depends on the nature of your business of course. The joy of this approach is that the reader knows that all basic components are identified -- and that more extensive resources are referred to if the reader wishes to extend.
Categories: Education

This Is Service Design Doing

This Is Service Design Doing

It took us some years out in the field to finally produce the book's sequel. More importantly, we were lucky enough to expand the team with two exceptional service design doers: Adam and Markus. So here we are with the logical sequel of ...

Author: Marc Stickdorn

Publisher: "O'Reilly Media, Inc."

ISBN: 9781491927137

Category: Business & Economics

Page: 568

View: 943

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You’ll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You’ll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
Categories: Business & Economics

Handbook of Service Science

Handbook of Service Science

It can also be used to engage customers more effectively in the design process by allowing them to interact in real time with the service, offering immediate feedback that can be fed into the next iteration of the service design.

Author: Paul P. Maglio

Publisher: Springer Science & Business Media

ISBN: 1441916288

Category: Business & Economics

Page: 758

View: 344

As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying scientific understanding, engineering discipline, and management practice to designing, improving, and scaling service systems. Handbook of Service Science takes the first major steps to clarifying the definition, role, and future of this nascent field. Incorporating work by scholars from across the spectrum of service research, the volume presents multidisciplinary perspectives on the nature and theory of service, on current research and practice in design, operations, delivery, and innovation of service, and on future opportunities and potential of service research. Handbook of Service Science provides a comprehensive reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.
Categories: Business & Economics

The UX Careers Handbook

The UX Careers Handbook

approa can be used at any stage in the design process, but it adds the most value early on in the process during the resear phase. EMPATHY-LED RESEARCH Service designers spend time conducting user resear in order to understand the ...

Author: Cory Lebson

Publisher: CRC Press

ISBN: 9781000484069

Category: Business & Economics

Page: 261

View: 762

This second edition of The UX Careers Handbook offers you all the great advice of the first edition—freshly updated—plus a new chapter on critical soft skills, much more on becoming a UX leader, and a 17th user experience (UX) career pathway. The UX Careers Handbook, Second Edition, offers you an insider's advice on learning, personal branding, networking skills, building your resume and portfolio, and actually landing that UX job you want, as well as an in-depth look at what it takes to get into and succeed in a UX career. Whether your interests include design, information architecture, strategy, research, UX writing, or any of the other core UX skillsets, you'll find a wealth of resources in this book. The book also includes: Insights and personal stories from a range of industry-leading UX professionals to show you how they broke into the industry and evolved their own careers over time Activities and worksheets to help you make good decisions and build your career Along with the book, you can explore its companion website with more resources and information to help you stay on top of this fast-changing field. Not only for job seekers, The UX Careers Handbook, Second Edition, is a must-have for Employers and recruiters who want to better understand how to hire and keep UX staff Undergraduate and graduate students thinking about their future careers Professionals in other careers who are thinking about starting to do UX work Cory Lebson has been a UX consultant and user researcher for over two decades. He is Principal and Owner of a small UX research consultancy, a builder of UX community, and a past president of the User Experience Professionals Association (UXPA). Not only a practitioner of UX, Cory teaches and mentors to help professionals grow their UX skills and conducts regular talks and workshops on topics related to both UX skills and career development.
Categories: Business & Economics

The Handbook of Interior Architecture and Design

The Handbook of Interior Architecture and Design

The field of interior design should find these cases that rely on the design of place, objects, and human interactions over time interesting territory to study and engage with, especially since these are the services that their practice ...

Author: Graeme Brooker

Publisher: A&C Black

ISBN: 9781472539045

Category: Design

Page: 672

View: 478

The Handbook of Interior Architecture and Design offers a compelling collection of original essays that seek to examine the shifting role of interior architecture and interior design, and their importance and meaning within the contemporary world. Interior architecture and interior design are disciplines that span a complexity of ideas, ranging from human behaviour and anthropology to history and the technology of the future. Approaches to designing the interior are in a constant state of flux, reflecting and adapting to the changing systems of history, culture and politics. It is this process that allows interior design to be used as evidence for identifying patterns of consumption, gender, identity and social issues. The Handbook of Interior Architecture and Design provides a pioneering overview of the ideas and arrangements within the two disciplines that make them such important platforms from which to study the way humans interact with the space around them. Covering a wide range of thought and research, the book enables the reader to investigate fully the changing face of interior architecture and interior design, while offering questions about their future trajectory.
Categories: Design

The Routledge Handbook of Tourism Marketing

The Routledge Handbook of Tourism Marketing

academic interest in service ecosystems, the deriving question for tourism is how to manage such a complex system, how to understand it and how to improve or even create service ecosystems. The iterative service design process with its ...

Author: Scott McCabe

Publisher: Routledge

ISBN: 9781317936206

Category: Business & Economics

Page: 600

View: 621

Tourism has often been described as being about ‘selling dreams’, tourist experiences being conceptualized as purely a marketing confection, a socially constructed need. However, the reality is that travel for leisure, business, meetings, sports or visiting loved ones has grown to be a very real sector of the global economy, requiring sophisticated business and marketing practices. The Routledge Handbook of Tourism Marketing explores and critically evaluates the current debates and controversies inherent to the theoretical, methodological and practical processes of marketing within this complex and multi-sector industry. It brings together leading specialists from range of disciplinary backgrounds and geographical regions to provide reflection and empirical research on this complex relationship. The Handbook is divided in to nine inter-related sections: Part 1 deals with shifts in the context of marketing practice and our understanding of what constitutes value for tourists; Part 2 explores macromarketing and tourism; Part 3 deals with strategic issues; Part 4 addresses recent advances in research; Part 5 focuses on developments in tourist consumer behaviour; Part 6 looks at micromarketing; Part 7 moves on to destination marketing and branding issues; Part 8 looks at the influence of technological change on tourism marketing; and Part 9 explores future directions. This timely book offers the reader a comprehensive synthesis of this sub-discipline, conveying the latest thinking and research. It will provide an invaluable resource for all those with an interest in tourism and marketing, encouraging dialogue across disciplinary boundaries and areas of study. This is essential reading for Tourism students, researchers and academics as well as those of Marketing, Business, Events Management and Hospitality Management.
Categories: Business & Economics

The Design Student s Handbook

The Design Student s Handbook

Your Essential Guide to Course, Context and Career Jane Bartholomew, Steve Rutherford ... Service design is also becoming a part of the interactive/interaction designer's remit. It requires the organisation of people ...

Author: Jane Bartholomew

Publisher: Routledge

ISBN: 9781317341246

Category: Social Science

Page: 504

View: 630

What is design? What are the main design disciplines, and how do they interrelate? How does design theory and context help you improve your studio work? What do you need to know by the end of your course to get a good career? What can you do to become a knowledgeable designer and improve your skills so that you stand out from the crowd? Whether you are already studying design, thinking about choosing a course, or are well on your way to finding your first job, this essential and uniquely comprehensive book will introduce you to the world of design and support you throughout your studies and on into the industry. Key features Develops your core skills and supports you in making the most of your studies. Describes the multi-disciplinary design world by exploring the various design disciplines – graphics, fashion and textiles, three-dimensional design, craft, spatial, interactive media, and theatre, film and television. Contains crucial practical information so you’re ready for your career - placements, working with industry and self-employment, networking, job-seeking and how to succeed in your own business. Covers the key practical, theoretical and cultural fundamentals of design to help you understand and inform your practice - chapters on creativity and innovation, history, culture and context, how to communicate design, colour theory, aesthetics, and how to design with ethical, social and responsible considerations. Comprises chapters written by designers and lecturers, all experts in their fields. Includes stories, career profiles and first-hand quotes by students, established designers and industry specialists exploring what it’s like to study and to work in the design industry today. Identifies important books and websites for further reading. The Design Student’s Handbook will guide you along the road to a successful and fulfilling career and is an essential text for studying any of the design disciplines.
Categories: Social Science

Handbook of Research on Business Process Modeling

Handbook of Research on Business Process Modeling

Here, the typical phases are: • Analysis: This phase aims at defining the process goals in order to guide the composition of existing services and to base design (or redesign) on QoS requirements. • Logical design: It should define ...

Author: Cardoso, Jorge

Publisher: IGI Global

ISBN: 9781605662893

Category: Business & Economics

Page: 634

View: 160

"This book aids managers in the transformation of organizations into world-class competitors through business process applications"--Provided by publisher.
Categories: Business & Economics